This business is not BBB accredited.
Phone: (720) 255-2162 88 Inverness Cir E Unit A212, Englewood, CO 80112
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New Age Real Estate provides full-service residential property management & leasing services in Colorado. Our specialty is property management for single family homes, condos, town homes, duplexes, and apartment buildings along the Front Range.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for New Age Real Estate LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Daren Roberts, President/Managing Broker
Service AreaMetro Denver, Boulder, Colorado Springs, Fort Collins
Alternate Business NamesNew Age Property Management LLC
Products & Services
Real Estate Investing
Industry TipsRenting Property / Landlord-Tenant Issues
THIS LOCATION IS NOT BBB ACCREDITED
88 Inverness Cir E Unit A212
Englewood, CO 80112 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Appt. to see **** house, other people waiting. Agent named Dan left w/o saying a word, didn't return for showings, didn't return texts. Unacceptable. My friend made appointment for 12:00 p.m. on Sunday, May 17, 2015 to look at *** ***** ***** in ***** CO, a house for rent (found on ************ When we arrived, the agent (Dan) was already there, talking with his previous appointment. One of several people waiting (all with appointments) overheard their conversation. He was encouraging previous appt. to submit her rental application ASAP. Then around 12:15, without saying a word to any of us who were waiting for him, HE LEFT! Two of the people waiting drove a considerable distance to see this property. All of the appointments waiting sent texts and emails to him, none of them were answered. I find his behavior not only unacceptable and rude, but incredibly unprofessional and arrogant. Dan is representing *** *** **** ******* and is the person on which my opinion of the company is now based. At the very least, all of the people he snubbed are owed a heartfelt apology.
Desired Settlement: At the very least, all of the people he snubbed are owed a sincere apology - by Dan personally, and by *** *** **** *******
Business Response: Initial Business Response /* (1000, 6, 2015/06/03) */ ****** **, Thank you for the feedback and your detailed account of this situation. Please accept my sincere apology. Mistakes were made during this showing that sparked an internal review of our showing process and additional training for this particular staff member. The interest in this rental property was somewhat overwhelming and poorly managed by our staff member, thus causing frustration and confusion for people who attended the showings that day. Once again I do apologize. Your feedback is very valuable and much appreciated and will help to improve our services. If we can help you with anything in the future please feel free to contact our office.
Problems with Product/Service
Read Complaint Details
Complaint: Deposit paid was 975.00, they deducted 453.00 for no legitimate reason. Paid 975.00 deposit. I just received a check that had 453.00 deducted for no legitimate reason. The new tenants,one of which is my former roommate, states no work was done,etc, yet they deducted 128.00 for cleaning carpets that the work was never done. Also,the check that was sent to me was written in another person's name as well as mine when my name was the only one on the lease. They are thieves and obviously should not be attempting to do business any longer.
Desired Settlement: 453.00, the amount missing from existing check mailed to me immediately.
Business Response: Initial Business Response /* (1000, 5, 2014/03/18) */ We are sorry to hear about an unhappy tenant. We've made numerous attempts to contact this tenant and offer a resolution but have received no response. In regards to this specific case: All items deducted from the security deposit are legitimate and clearly explained in the lease agreement. The tenant terminated the lease early and deductions were made for the move-out and early termination (at a discounted rate) and carpet cleaning. A receipt for the work is available. The other person's name on the refund check was the tenant's father who was a cosigner on the lease. New Age Real Estate is extremely fair with security deposit withholdings/refunds. The owner of the company is always available to clients who feel they have been treated unfairly. Please don't hesitate to contact our Denver office to schedule an appointment with the owner.