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Find a Location

MSI, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MSI, LLC

      11002 Benton St Westminster, CO 80020-3200

      BBB Accredited Business
    • MSI, LLC

      6892 S Yosemite Ct Ste 2-101 Centennial, CO 80112-1464

      BBB Accredited Business
    • MSI, LLC

      8201 Spinnaker Bay Dr Ste D Windsor, CO 80528-7534

    • MSI LLC

      8610 Explorer Dr Unit 130 Colorado Springs, CO 80920-1058

    Business ProfileforMSI, LLC

    Property Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/11/1996

    Years in Business: 41

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    MSI, LLC provides HOA Management Services.

    Products & Services

    HOA Management Services

    Business Details

    This is a multi-location business.

    Find a Location

    MSI, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MSI, LLC

        11002 Benton St Westminster, CO 80020-3200

        BBB Accredited Business
      • MSI, LLC

        6892 S Yosemite Ct Ste 2-101 Centennial, CO 80112-1464

        BBB Accredited Business
      • MSI, LLC

        8201 Spinnaker Bay Dr Ste D Windsor, CO 80528-7534

      • MSI LLC

        8610 Explorer Dr Unit 130 Colorado Springs, CO 80920-1058

      Headquarters
      11002 Benton St, Westminster, CO 80020-3200
      BBB File Opened:
      5/21/1986
      Years in Business:
      41
      Business Started:
      10/1/1982
      Business Incorporated:
      3/21/2006
      Accredited Since:
      6/11/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Management Specialists, Inc.
      Business Management
      • Ms. Patricia Fackler, CFO
      • Mr. John Field, President/Owner
      • Mr. Garon Duncan, CEO/Owner
      • Mr. Todd Fackler, Chairperson
      Contact Information

      Principal

      • Mr. John Field, President/Owner

      Customer Contact

      • Mr. John Field, President/Owner
      • Ms. Taylor Powell, Administrative Assistant
      Additional Contact Information

      Fax Numbers

      • (303) 420-6611
        Other Fax
      • (970) 635-0517
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      24 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/23/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This company oversees our ***, for some reason. In doing so, I believe they are taking matters into their own hands and not leaving most in the boards hands. The board are people who actual own in this development as well as some living there. There are no amenities (hot tub, pool, gym, community room, etc.), and the only thing the *** covers is lawn care (which there isn't much), snow removal and water.Every year it seems they increase it and remove more things. The first year, 2020, when I bought it was $260 prior to me purchasing and when MSI took it over it went up to $320/mo and they got rid of internet service. This amount may have last over a year, I can't recall now but can find out, and then it jumped up again to $350/mo. Maintentance outside was mediocre at best, with the lawn being cut 2-3x a week without much of anything noticable being cut. Bushes were never trimmed outside my house the whole summer and looked horrible. Snow removal...well, I was stuck in my house for 2 days because a branch got buried in front of the garage door and I couldn't get to work. They scooped up to the door and branch, then left...with over 4 men available to remove it. Now, this year, they increased it again to $390/mo and took away trash removal. Which, that in turn creates another $40-59/mo for that put onto it. The city is forcing all to use ONE trash collector or pay an opt-out fee, so this is not avoidable. Overall service and care for the community is non-existant. There is no reason to have dues this high in our area. Not even in a gated community with all the amenities. Just crazy and I am tired of being taken advantage of as I am sure many of the other owners are...but they just don't know HOW TO get rid of it. Please, help....
      Read More

      Customer Reviews

      20 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jane S

      1 star

      03/01/2024

      MSI doesnt budget appropriately, they squander money and when they realize how low their reserves get they raise the *** fee by over $100 each time. They cant keep up with regular maintenance and that causes bigger issues to arise on the properties. They also pick and choose who to fine for decorations and items kept on front lawns and patios. They invade residents privacy, theyll renovate your fences and take feet away from your property, they try to reclassify the housing from one form to another(condos vs townhomes). They hide their *** meeting building so that residents are discouraged from going to meetings. Just hold them outside on the property so that everyone can attend. They make it incredibly hard for the elderly and the disabled to afford their constantly raising fees and its almost impossible for those same residents to attend *** meetings. MSI needs their BBB accreditation revoked and they need to be shut down.

      MSI, LLC Response

      03/04/2024

      Your review provides no information at all as to what community you live in or if indeed it is a community we manage. Regardless, we manage owners associations, which means that all of the issues you list are the responsibility of your elected board of directors. We do communicate on behalf of most of the community boards we serve, but the authority for all decisions rests with those boards, not with MSI. -*******************, President.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

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