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BBB Accredited Business since

Aimco

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Phone: (866) 699-8444 View Additional Phone Numbers 4582 S Ulster St Ste 1100, Denver, CO 80237 http://www.aimco.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aimco meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aimco include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 226 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

226 complaints closed with BBB in last 3 years | 46 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 94
Billing/Collection Issues 18
Delivery Issues 38
Guarantee/Warranty Issues 2
Problems with Product/Service 74
Total Closed Complaints 226

Additional Complaint Information

Aimco requests that consumers contact them directly at 866-699-8444 prior to submitting a complaint through the BBB as they are committed to resolving any issues/complaints.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Aimco
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: March 02, 1982 Business started: 05/28/1975 Business started locally: 05/28/1975 Business incorporated 05/16/1994 in DE
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Phillip Thompson, Resident Consultant Terry Considine, CEO Mr. Adrian Harris, Aimco Customer Relations Specialist Ms. Candy Watson, Regional Manager
Contact Information
Principal: Mr. Phillip Thompson, Resident Consultant
Business Category

Property Management Apartments

Alternate Business Names
Aimco Properties, LP Arvada House Bank Lofts Boulder Creek Creekside Meadow Creek PeakView Place Township at Highlands
Additional Information

Aimco is a real estate investment trust (REIT) that acquires, owns, manages and redevelops apartment properties. Aimco will address any resident concerns sent to the BBB, resolving them reasonably and promptly whenever possible.

Aimco has also launched a Customer Touchpoint Program which includes:

*Monthly service visits;

*A "well check" phone call after the first eight months;

*E-mail surveys to rate performance;

*Personal phone calls before lease expiration.

Industry Tips
Renting Property / Landlord-Tenant Issues

Customer Review Rating plus BBB Rating Summary

Aimco has received 3.81 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.