BBB Accredited Business since 06/29/2011
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A BBB Accredited Business since 06/29/2011
BBB has determined that Aimco meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Aimco's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 253 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||9|
|Billing / Collection Issues||100|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||142|
|Total Closed Complaints||253|
Additional Complaint Information
Aimco requests that consumers contact them directly at 866-699-8444 prior to submitting a complaint through the BBB as they are committed to resolving any issues/complaints.
Customer Reviews Summary Read customer reviews
8 Customer Reviews Customer Reviews on Aimco
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8 Customer Reviews|
Aimco is a real estate investment trust (REIT) that acquires, owns, manages and redevelops apartment properties. Aimco will address any resident concerns sent to the BBB, resolving them reasonably and promptly whenever possible.
Aimco has also launched a Customer Touchpoint Program which includes:
*Monthly service visits;
*A "well check" phone call after the first eight months;
*E-mail surveys to rate performance;
*Personal phone calls before lease expiration.BBB file opened: 03/02/1982Business started: 05/28/1975Business started locally: 05/16/1994
Licensing, Bonding or Registration
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Incorporated: May 1994, DE
Business ManagementPrincipal: Mr. Phillip Thompson (Resident Consultant)
Contact InformationTerry Considine (CEO)Mr. Adrian Harris (Aimco Customer Relations Specialist)Ms. Candy Watson (Regional Manager)
Property Management, Apartments
Alternate Business NamesAimco Properties, LP, Arvada House, Bank Lofts, Boulder Creek, Creekside, Meadow Creek, PeakView Place, Township at Highlands
Industry TipsRenting Property / Landlord-Tenant Issues
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview