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A BBB Accredited Business since
BBB has determined that Aimco meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Aimco include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 226 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||74|
|Total Closed Complaints||226|
Additional Complaint Information
Aimco requests that consumers contact them directly at 866-699-8444 prior to submitting a complaint through the BBB as they are committed to resolving any issues/complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Phillip Thompson, Resident Consultant Terry Considine, CEO Mr. Adrian Harris, Aimco Customer Relations Specialist Ms. Candy Watson, Regional Manager
Property Management Apartments
Alternate Business NamesAimco Properties, LP Arvada House Bank Lofts Boulder Creek Creekside Meadow Creek PeakView Place Township at Highlands
Aimco is a real estate investment trust (REIT) that acquires, owns, manages and redevelops apartment properties. Aimco will address any resident concerns sent to the BBB, resolving them reasonably and promptly whenever possible.
Aimco has also launched a Customer Touchpoint Program which includes:
*Monthly service visits;
*A "well check" phone call after the first eight months;
*E-mail surveys to rate performance;
*Personal phone calls before lease expiration.
Industry TipsRenting Property / Landlord-Tenant Issues
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview