Business ProfileforFlooring by Designs

I was referred to Flooring by Designs by our landlord. He mentioned that he had used this company a couple of times and that they do good work and are reasonable on the install pricing. Since our landlord was offering to pay for the labor if we purchased the product we deciding to go with his referral. The subfloor at our location was not the greatest and would need to be leveled so our landlord suggested we go with linoleum as it would be more forgiving. When we received the invoice for the install, the amount due for the labor was higher than our landlord expected. He offered to replace the subfloor so that he could save on the labor of leveling the floor. We agreed but we had already paid our portion of the invoice. Our Landlord worked out a deal with Hope to use the money we paid for the leveling material to pay the installer. On 8/8/2022, we paid $2,417.45 for the installation of 405 sq ft of linoleum. Before the linoleum was installed, we spoke with the installer and he reassured us that he would be able to prep the new subfloor in a way that the joints of the plywood would not show through the linoleum. Once the floor was installed we had more than a dozen bubbles in the flooring and three very visible lines the whole length of our dining room from the joints in the subfloor. After several conversations with ****, she offered a refund of $877.00 for the price of the linoleum. She has not issued the refund as promised, first she stated that she would not issue the refund since we would not be replacing the floor with her and now she is stating that she is waiting for the flooring rep to come look at our floor before she can issue the refund since she feels its a product defect not an installation error. Either way, the floor I paid for is not acceptable and I was offered a refund in consideration for the way it looks and now she is unwilling to issue the refund as promised.