BBB Accredited Business since

APC Plumbing Company

Phone: (303) 333-4003 Fax: (303) 361-9737 2350 Chambers Rd, Aurora, CO 80011 http://www.auroraplumbingcompany.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that APC Plumbing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for APC Plumbing Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

8 Customer Reviews on APC Plumbing Company
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 8

Additional Information

BBB file opened: August 27, 1987 Business started: 01/01/1985 Business started locally: 01/01/1985
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of Plumbers
1560 Broadway Suite 550, Denver CO 80202
www.dora.state.co.us/plumbing/
Phone Number: (303) 894-2300
plumbing@dora.state.co.us

Type of Entity

Corporation

Business Management
Mr. Michael Kennedy, President
Contact Information
Principal: Mr. Michael Kennedy, President
Business Category

Plumbing Drains & Sewer Cleaning Air conditioning & Heating Contractors - Residential Plumbers

Alternate Business Names
APC Plumbing and Heating Aurora Plumbing
Industry Tips
Heating & Cooling

Customer Review Rating plus BBB Rating Summary

APC Plumbing Company has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2350 Chambers Rd

    Aurora, CO 80011 (303) 333-4003

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 5/24/2014 I had a toilet rebuild done for a 7 year old toilet. The cost was $248.95. It started to flush itself again, I called the business because I was told it was a one year guarantee. They came out on 4/16/2015 and said that the rebuild was a minor not a major and the services were not under warranty. No where on the receipt does it say minor or major, just 100 rebuild. I was never told of the difference. The only thing that Aurora Plumbing would do was do a major repair for $190.00 instead of the $239.00. I Feel they should be up hold the guarantee. I have already paid $248.95. I even had my Master toilet done on 6/9/2014. Now the employee no longer works for them. What can I do to get this solved?Thank you,****** ******* Product_Or_Service: Tolet Rebuild Order_Number: Invoice #XXXXX

Desired Settlement: DesiredSettlementID: Replacement I would like them to fix the toilet and stand behind the guarantee or refund me.

Business Response: Initial Business Response /* (1000, 6, 2015/04/27) */ We can not warranty parts that we did not replace. The parts that are leaking now are not the ones replaced last year. The difference in cost between a minor repair and a major toilet repair is 78.00. If you agree to pay the difference we will install the additional parts. Please let us know.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

8 Customer Reviews on APC Plumbing Company
Neutral Experience (0 reviews)
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