BBB Accredited Business since
Phone: (303) 333-4003 Fax: (303) 361-9737 2350 Chambers Rd, Aurora, CO 80011
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A BBB Accredited Business since
BBB has determined that APC Plumbing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for APC Plumbing Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Michael Kennedy, President
Plumbing Drains & Sewer Cleaning Air conditioning & Heating Contractors - Residential Plumbers
Alternate Business NamesAPC Plumbing and Heating Aurora Plumbing
Industry TipsHeating & Cooling
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2350 Chambers Rd
Aurora, CO 80011 (303) 333-4003 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 5/24/2014 I had a toilet rebuild done for a 7 year old toilet. The cost was $248.95. It started to flush itself again, I called the business because I was told it was a one year guarantee. They came out on 4/16/2015 and said that the rebuild was a minor not a major and the services were not under warranty. No where on the receipt does it say minor or major, just 100 rebuild. I was never told of the difference. The only thing that Aurora Plumbing would do was do a major repair for $190.00 instead of the $239.00. I Feel they should be up hold the guarantee. I have already paid $248.95. I even had my Master toilet done on 6/9/2014. Now the employee no longer works for them. What can I do to get this solved?Thank you,****** ******* Product_Or_Service: Tolet Rebuild Order_Number: Invoice #XXXXX
Desired Settlement: DesiredSettlementID: Replacement I would like them to fix the toilet and stand behind the guarantee or refund me.
Business Response: Initial Business Response /* (1000, 6, 2015/04/27) */ We can not warranty parts that we did not replace. The parts that are leaking now are not the ones replaced last year. The difference in cost between a minor repair and a major toilet repair is 78.00. If you agree to pay the difference we will install the additional parts. Please let us know.
Customer Reviews Summary