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Find a Location

Plumbline Services has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPlumbline Services

    Plumber
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.7/5stars

    Average of 503 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/17/2000

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Plumbline Services is a 24/7 residential service company founded in 1998. We specialize in the repair/replacement of all plumbing, heating, cooling, electrical, and drain systems. 

    Business Details

    This is a multi-location business.

    Find a Location

    Plumbline Services has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      7000 S Potomac St, Centennial, CO 80112
      BBB File Opened:
      2/10/1999
      Years in Business:
      26
      Business Started:
      1/1/1998
      Business Incorporated:
      9/22/1998
      Accredited Since:
      2/17/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Plumbline Services, Inc.
      • Plumbline
      Business Management
      • Mr. Matthew Zercher, Service Manager
      • Mrs. Courtney Sullivan, Marketing Manager
      • Mr. Bob Logan, President
      Contact Information

      Principal

      • Mr. Bob Logan, President

      Customer Contact

      • Mr. Matthew Zercher, Service Manager
      Additional Contact Information

      Fax Numbers

      • (303) 766-7676
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      26 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/14/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      my hot water heater blow. When the hot water heater blew it caused a gas leak in my home. I called a relative of mine, and I was referred to plumbline through my relative. Once I contacted ********, I was told that they could come out in about a week unless I wanted to join their *** list which cost $100 a year or eight dollars and some change a month. And if I joined this list, they could come out in the morning, which, in my opinion, is shady business practice. Out of desperation, I agreed to join the *** list. at that time they charged my card $8.24. In the meantime, my relative freaked out because I had a gas leak and sent her brother over who graciously replaced my hot water heater in a matter of an hour or two. I called plumbline back to tell them that I didn't need their service in the morning and I would appreciate if they didn't charge me anymore considering I didn't get any service from them. I was told that my subscription was canceled and so was my appointment. But the next month they charged me $8.24 again. So I called them again.This time I was told that when the manager was in the office, she would cancel all of the charges and I would be refunded for what I had already paid. That never happened. I had a bad feeling that they were going to continue to charge my card until I paid up my hundred dollars for service that I've never received, so I put a block on my debit card. And low and behold they tried to charge my card again, but it got declined because I had it blocked. The next day they sent me a text message asking me to contact them. I'm assuming they wanted their $8.24. So I did call them and I explained to ******* everything that I just explained to you in this review and she was kind enough to hang up on me. I'm assuming I'm gonna have to keep my debit card blocked for the next year to get through this without paying for services I've never received.
      Read More

      Customer Reviews

      503 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      Michael J

      4 stars

      04/16/2024

      I contacted Plumbline to perform seasonal checks of our central air since they are factory certified on Carrier. Their technician was punctual and professional. He identified a failing capacitor and replaced same. He also noticed a very small gas leak adjacent to the hot water heater which required a valve replacement that had to be accomplished by a member of their plumbing team. An appointment was set and their representative was again punctual and professional. My sole concern has to do with what they charged for the two separate repairs. Both were done to my satisfaction but the charges were a bit stiffer than I would have expected. That said, quality of work and professional courtesy were exceptional.

      Plumbline Services Response

      04/22/2024

      Thank you for your review! We're glad our certified technicians provided exceptional service for your seasonal check-up. We understand your concerns about the cost. In all that we do, it is our intention to be up-front and honest with our clients regarding costs to ensure that there are never any surprises when a job is complete. All of our pricing comes from a price book to ensure that it is fair and consistent for all of our client. We appreciate your business and hope you'll consider Plumbline again in the future.

      Local BBB

      BBB Great West + Pacific

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