BBB Business Review

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BBB Accredited Business since

Pro Plumbing Services

Phone: (303) 660-9831 View Additional Phone Numbers 535 S Gilbert St, Castle Rock, CO 80104 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Drain cleaning
Main line sewer replacement
Frozen pipes
Pressure reducing valves
Water heaters (residential and
Tankless water heaters
Water softeners
Air conditioners
Garbage Disposals
Water treatment systems
Well tank replacement
Plumbing Fixtures
Water Filters

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro Plumbing Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Pro Plumbing Services include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Pro Plumbing Services
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: July 31, 1992 Business started: 01/01/1991 in CO Business started locally: 01/01/1991
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of Plumbers
1560 Broadway Suite 550, Denver CO 80202
Phone Number: (303) 894-2300

Type of Entity


Business Management
Mr. Al Vanden Heuvel, President Ms. Patty Vanden Heuvel
Contact Information
Principal: Mr. Al Vanden Heuvel, President
Customer Contact: Ms. Patty Vanden Heuvel
Business Category


Method(s) of Payment
Visa, Mastercard, American Express, Check, Cash
Refund and Exchange Policy
Company Policy for Customer Satisfaction
100% refund within 90 days of any paid service for repair or replacement of any material supplied and installed by PRO Plumbing, Heating and Cooling Services.

100% refund within 90 days of any paid service if not satisfied with any water or air treatment systems supplied and installed by PRO Plumbing, Heating and Cooling Services.

PRO Plumbing, Heating and Cooling Services reserves the right to negotiate a satisfactory settlement with the customer or hire a mediator before a refund is made.

• No refund on defective materials supplied by owner.
• No refund on paid diagnostic calls only.
• No refund on material sold by PRO Plumbing Services but installed by others.
• PRO Plumbing Services reserves the right to perform any warranty repairs on our work. We cannot warranty work that has been repaired or otherwise altered by another contractor.
• PRO Plumbing Services reserves the right to remove any or all of the material supplied by PRO Plumbing Services when a refund is requested.
• PRO Plumbing Services shall not be required to reinstall any materials removed by PRO Plumbing Services unless a satisfactory monetary settlement is agreed upon.
Alternate Business Names
The Mechanics, Inc.

Customer Review Rating plus BBB Rating Summary

Pro Plumbing Services has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.