BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ARS Rescue Rooter of Colorado meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ARS Rescue Rooter of Colorado include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 17 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 9
Total Closed Complaints 17

Additional Complaint Information

ARS Rescue Rooter requests that consumers contact Dennis LaLiberte, General Manager by email at dlaliberte@ars.com prior to submitting a complaint through BBB as they are committed to resolving any issues/complaints.

Customer Reviews Summary Read customer reviews

54 Customer Reviews on ARS Rescue Rooter of Colorado
Customer Experience Total Customer Reviews
Positive Experience 42
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 54

Additional Information

BBB file opened: March 05, 1987 Business started: 08/11/1978 in CO Business incorporated 08/11/1978 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Adams County Building Department
12200 Pecos St, Westminster CO 80234
http://www.co.adams.co.us
Phone Number: (303) 453-8700

Board of Plumbers
1560 Broadway Suite 550, Denver CO 80202
http://www.dora.state.co.us/plumbing/
Phone Number: (303) 894-2300
plumbing@dora.state.co.us

Type of Entity

Corporation

Business Management
Mr. Scott Johnson, HVAC Manager Mr. Joseph Evans, General Manager Mr. Donald Karnes, CEO
Contact Information
Customer Contact: Mr. Joseph Evans, General Manager
Principal: Mr. Scott Johnson, HVAC Manager
Business Category

Plumbers Heating & Air Conditioning Air conditioning & Heating Contractors - Residential

Alternate Business Names
American Residential Services, LLC
Additional Information

American Residential Services has contacted BBB and requested that we notify consumers that they may contact their corporate office directly at 1-866-803-0879 or via email at wecare@ars.com prior to filing a complaint with the BBB in order to be given the opportunity to resolve the matter directly with them.  Should a consumer choose to file a BBB complaint without contacting the company, BBB will process the complaint as any other complaint filed with us.

Industry Tips
Heating & Cooling

Customer Review Rating plus BBB Rating Summary

ARS Rescue Rooter of Colorado has received 4.71 out of 5 stars based on 54 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.