Business ProfileforDenver Eye Surgeons P.C.

I request am electronic and immediate refund of $170.11.Had annual eye appointment on 1/26/23. I paid my ******** deductible as of 1/5/23. I was not given any "good faith estimate" of charges for the upcoming services. After exam, assistant approached me and said I needed to pay $170.11, "It's your deductible." I did NOT have confirmation with me to confirm that my deductible had been paid, so I paid.I then waited patiently for EOBs from ******** and secondary to be processed. ******** processed the claim on 1/30/23.******** combined 2 charges $275 + $50, approved $130.92, and paid $103.06; leaving $26.18 to be paid by my secondary, FepBlue. FepBlue processing the claim on 2/21/23 and paid the balance of $26.18. But the FepBlue EOB said I owed $50 to the provider.I called the billing office on 2/27/23 to find out where my refund was. The "have an outside contractor processing insurance payments and haven't received anything from" them; and said "give it another week or two."Called again on 3/13/23 and office still didn't know what was going on. Finally was told that I could "either give [a person] my credit card numbers to get the refund or wait for 3-4 weeks for a refund check to be issued." I provided my card numbers.It is more than 48 hours later and I have STILL not received any refund for the funds I paid almost 7 weeks ago.I attempted to resolve this directly with the office, but the billing office insists, despite the fact that ******** (the primary payor) combined the sums into one claim when processing, that it is owed $50.