This business is not BBB accredited.Additional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Rocky Mountain Film Lab include:
- 41 complaint(s) filed against business
- Failure to respond to 4 complaint(s) filed against business
- 13 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Rocky Mountain Film Lab include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||30|
|Total Closed Complaints||41|
Additional Complaint Information
BBB has identified a pattern of complaints concerning this business. Specifically, consumers allege two issues. The first, Service Issues, was the main pattern identified wherein consumers alleged that they paid for and were made aware of a potential one year or more processing time however, even after the year has passed the consumers did not receive their film. The customer service issues has consumers alleging that they would call the business to inquire about their film, or ask to have it sent back, and their phone calls and/or voicemails go unanswered. BBB requested to meet with the business to address the complaint allegations however, the business failed to respond.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementMr. Steve Dock, Owner
Photo Finishing - Retail