BBB Business Review

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This business is not BBB accredited.

Rocky Mountain Film Lab

Additional Locations

Phone: (303) 364-6444 Fax: (303) 340-3449 View Additional Phone Numbers 11821 E 33rd Ave Unit A, Aurora, CO 80010 View Additional Email Addresses http://www.rockymountainfilm.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Rocky Mountain Film Lab include:

  • 41 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 13 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Rocky Mountain Film Lab include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 9
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 30
Total Closed Complaints 41

Additional Complaint Information

BBB has identified a pattern of complaints concerning this business. Specifically, consumers allege two issues. The first, Service Issues, was the main pattern identified wherein consumers alleged that they paid for and were made aware of a potential one year or more processing time however, even after the year has passed the consumers did not receive their film. The customer service issues has consumers alleging that they would call the business to inquire about their film, or ask to have it sent back, and their phone calls and/or voicemails go unanswered. BBB requested to meet with the business to address the complaint allegations however, the business failed to respond.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rocky Mountain Film Lab
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 10, 1984 Business started: 01/01/1980 Business started locally: 01/01/1980
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Business Management
Mr. Steve Dock, Owner
Contact Information
Principal: Mr. Steve Dock, Owner
Business Category

Photo Finishing - Retail

Alternate Business Names
Rocky Ridge Film
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.