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BBB Accredited Business since

PaySimple Inc

Phone: (800) 466-0992 Fax: (303) 374-5378 1515 Wynkoop St STE 250, Denver, CO 80202 http://www.paysimple.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that PaySimple Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for PaySimple Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 4
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 21

Additional Complaint Information

According to the company there is a string of fraudulent SPAM emails being circulated that direct people to open PaySimple accounts in order to act as collection agents for a foreign company. The email directs the person to obtain a PaySimple account and then give the user name and password to the foreign company so that large sums of money can be deposited and then transferred less a commission. If you receive one of these emails, do not reply to it, and do not provide any financial information via email. Please forward the email, including all header information, to the FTC at spam@uce.gov, and reference case #9222886 in the subject line.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on PaySimple Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: May 24, 2006 Business started: 12/01/2006 Business started locally: 12/01/2006 Business incorporated 03/31/2008 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Ms. Lisa Hephner, VP, Knowledge Ms. Leah Bowes, VP Cust. Experience Mr. Jeff Olson, Cust. Care Manager
Contact Information
Principal: Ms. Lisa Hephner, VP, Knowledge
Business Category

Payment Processing Service

Products & Services

This company provides an on-demand Software as a Service (SaaS) platform that enables small businesses to bill, collect, and manage their customer payments under one system. Services include recurring billing, email invoicing, web/telephone payments, ACH direct debit, EFTs and direct deposits, credit card processing, e-check processing, check conversion, business software/shopping cart integration.


Customer Review Rating plus BBB Rating Summary

PaySimple Inc has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.