Business ProfileforGenesis Total Exteriors

We had our roof replaced with Genesis after a ********************************************************************** the first place. Maybe a year or so later they had to come out and fix some shingles due to separation, they did but the problem was never fixed well and the flapping noises continued (due to the separation). We continually tried to reach out to have Genesis come out and look at the roof/ shingles issue to find out what was going on and get things fixed. At some point in 2020 they told us to contact the manufacturer (***) due to a possible defect in the shingles causing the separation as there is a 10 year warranty on the roof that was installed by Genesis. WE did that, and *** came out and took some samples of the shingles and examined the roof. After review, we got a notice from *** stating that they would not cover the roof issues as warranty because the roof was installed improperly by Genesis and that caused the separation; over 50% of the shingles are showing signs of separation . We informed Genesis about the *** decision in December 2022 letting them know that it was now their responsibility to replace our roof. Ever since then, we have had weeks and months go by with no communication from Genesis, a lack of response, no answers at all sometimes, saying "okay next week we'll be out there" and then nothing happens, etc. We're not getting anywhere and we've had an incomplete (the sample shingles were never replaced!) and failing roof on our house for years now. We are now worried about what other damages has happened since we've had missing shingles and many rain and snow storms.