3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Debora F.
2 stars01/18/2023
Had simply go mini for 3 years and the four pronged plug began to come apart. I babied it for at least a year before it stopped working altogether. Very poor design for the unit! I ordered a new one and was told it would arrive within 3 days. (You pay shipping!). It was New years weekend so I expected an extra day. When I checked back, it hadnt even left the facility in ********. Another wait! Would not recommend nor replace this with another similar model. Will find an alternative next time.Review from Doris C
1 star03/23/2022
Why does the BBB give a A+ to a company with a **** rating? Are your rating based on how much a company pays the BBB. My doctor sent a prescription to this company 2 days ago. ********************* a sales rep. claims he never rec'd it. Now he wants me to ask my doctor to send the prescription to me so I can send it to him. I don't like that. I thin I am going to cancel my order and look for another company. I also sent this company 2 emails, no response.*****Review from Joan M
1 star11/04/2021
Beware if this company! I bought a portable oxygen concentrator for around $2,000.00. It is still under warranty and broke. I've needed to send off for repair (nothing available locally for warranty). It takes four to six weeks! I asked for a loaner or even to rent a unit until mine is repaired. Was told Nope, don't do that. I checked on rental prices and it will cost $300.00 for the first week! I told American I want a refund then I can go buy a new one for what it's going to cost to rent one for that period of time. They said they would have someone from sales to call me "to get more information" and I haven't heard from them yet. I should have paid attention to the low rating. I didn't and this happened.
American Medical Sales & Rentals Response
11/17/2021
We called ********************* immediately and offered here several options. We were happy to find a solution that best suit her. She stated she was very satisfied with the resolution of her issue. We strive for five. Thank you for bringing this to our attention. AMSR
Customer Review Rating
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