BBB Business Review
What is a BBB Business Review?
BBB Accredited Business since 01/09/2007
Replace A Lens
Phone: (303) 752-1234Fax: (303) 751-1675View Additional Phone Numbers7800 E Iliff Ave Unit I, Denver, CO 80231-5306www.replacealens.com
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Description
ReplaceALens offers eyeglass lenses for YOUR frame or ours. We manufacture and process lenses on site, for your own frame. We also have an excellent selection of eyeglass frames for every style and budget.
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BBB Accreditation
A BBB Accredited Business since 01/09/2007
BBB has determined that Replace A Lens meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Replace A Lens' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Guarantee / Warranty Issues | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Corporation
Incorporated: October 1994, CO
Contact Information
Principal: Mr. Alex Eckstein (President)Mr. Richard Eckstein (Owner)Business Category
Optical Goods - Retail
Products & Services
We offer eyeglass lens replacement, new eyeglass lenses and frames, and various repairs and accessories.
Hours of Operation
Mon: 09:00 AM to 06:00 PMTue: 09:00 AM to 06:00 PMWed: 09:00 AM to 06:00 PMThu: 09:00 AM to 06:00 PMFri: 09:00 AM to 06:00 PMSat: 10:00 AM to 04:00 PMRefund and Exchange Policy
We guarantee all our products to be produced accurately to the prescription, with precise measurements, and without manufacturer defects for one year. We work thoroughly with our customers to resolve issues and maintain our standing as an ethical, responsible, and fair eyeglass retailer.
Service Area
Denver Metro Local & USA by Mail
Alternate Business Names
Vision Coat IncLocationsX
1 Locations
-
7800 E Iliff Ave Unit I
Denver, CO 80231-5306(303) 752-1234
(800) 752-5572Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Denver. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Replace A Lens is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began publishing complaints on 9/4/12, details prior to that time are not available.
Industry Tips for Optical Goods - Retail
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.