Business ProfileforGreen Chef Corporation

The food and recipes were good - we were primarily following vegetarian and gluten free meals. We also only needed meals for a short time due to a busy schedule, so cancelled after a couple months. **************** was easy to reach but gave me incorrect and contradictory information. After a mix up with an order I had called to explain it and request a refund. I was told (in writing) my account had been successfully deactivated and that I would be receiving a refund in 5-10 business days. I did not. I called after about 3 weeks and spoke to a different rep who said that refund had not been processed but that he can process it and I would get an email confirmation within 24 hours. I did not. I called again and was told that I would not be getting a refund but a credit instead and that the two other agents were incorrect. After some back and forth, the agent issued a refund for a different amount than previously stated by the other two agents. I did wait on the phone while she sent an email confirmation. In short, good food and quality ingredients, but very difficult to remedy a problem if you have one - the customer service reps did not follow through, gave poor and conflicting information, and I had to repeat the entire situation each time I called (which was many).