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Find a Location

DP Media Network LLC has 1 locations, listed below.

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    Business ProfileforDP Media Network LLC

    Newspaper
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 77 Customer Reviews

    Customer Complaints

    196 complaints closed in last 3 years

    41 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1984

    Years in Business: 65

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Newspaper

    Business Details

    Location of This Business
    5990 Washington St, Denver, CO 80216-1349
    BBB File Opened:
    4/1/1951
    Years in Business:
    65
    Business Started:
    1/1/1959
    Business Started Locally:
    1/1/1959
    Business Incorporated:
    1/1/1959
    Accredited Since:
    2/1/1984
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Denver Post Media
    • The Denver Post
    Business Management
    • Mr. Bill Reynolds, Customer Service Manager
    • Mr. Steve Johansson, Director of Operations
    Contact Information

    Principal

    • Mr. Bill Reynolds, Customer Service Manager

    Customer Contact

    • Mr. Bill Reynolds, Customer Service Manager
    • Mr. Steve Johansson, Director of Operations
    Additional Contact Information

    Fax Numbers

    • (303) 954-2607
      Primary Fax

    Phone Numbers

    Customer Complaints

    196 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My Denver Post subsription was set to expired on 2/21/2024. On Sunday 1/21/2024 we did not get the news paper (again). I called the Denver Post to report missing paper and asked for a replacement. I also asked what the end date of my current subsription was and was told 2/21/2024. I told them that I would not be renewing my subscription because we don't read the paper anymore and simply put it in the recycle bin.After 2/21/2024, the paper kept getting delivered. I thought they would eventually stop once their records showed that my subscription was not renewed. On 3/31/2024 we were still getting the paper. On 4/1/2024 I got a bill to renew in the mail. I called them on 4/2/2024 and told them again that I was not going to renew. They said OK, and that I would owe $20.58. I asked for what, and they claimed for the delivery of the paper since 2/21/2024 when my subscription ran out. I again informed them that they were notified on the call on 1/21/2024 that I would not be renewing. They responded that they cancelled it today (4/2/2024) and they would bill me. And told me to have a nice day.They were notified on 1/21/2024 that I would not be renewing after 2/21/24 end date, but they kep t delivering the paper, and now say I owe them $20.58. I don't feel that I owe them anything as they were notified and chose to keep delivering.
    Read More

    Customer Reviews

    77 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Neil P

    1 star

    04/02/2024

    1/10/24 ****** at the Denver Post quoted $5.99/mo promotional rate. 2/23/24 $28.15 billed to my **** card that I found out on 3/21/24 when my statement arrived. Called Remy (supervisor) to cancel my subscription and get a refund of the $28.15 that was not authorized by me. He said that he would "elevate" the request to billing and that I would receive a call back that day. No call back and no $28.15 credit has occurred. 3/28/24 called Apple (supervisor) who said that I had authorized extension of my subscription to July, 2024. I emphatically repeated to Apple that I never authorized a subscription extension and that I had been assured by previous conversations that my cancellation request as well as my $28.15 refund request would be "elevated" and responded to immediately. This is why this publication is going broke and I strongly urge everyone to avoid The Denver Post at all costs. Their personnel lie, you will be scammed.

    DP Media Network LLC Response

    04/03/2024

    Your subscription has been stopped (03/29/24) and a refund of the balance on your account has been processed (04/01/24) to your credit card (*******). Any further charges to your credit card would have ended as on 03/21/24.  If you have any additional questions or concerns, please reach out to us at *****************************************.

     

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