This Business is not BBB Accredited
VML Moving & Delivery LLC
Phone: (720) 940-4753Fax: (720) 350-48198141 S Grant Way, Littleton, CO 80122-2701
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VML Moving & Delivery LLC is a family owned company dedicated to customer service. Our business depends on customer ratings so it is of utmost importance that we fulfill our customer expectations.
VML Moving & Delivery LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered VML Moving & Delivery LLC's rating include:
- Failure to respond to one complaint filed against business.
Factors that raised VML Moving & Delivery LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on VML Moving & Delivery LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Lenin Velasquez (Owner)
Moving & Storage Company
Products & Services
full residential and commercial moving
storage (daily, weekly, monthly)
Packing services and supplies
special items( pianos, pool tables, hot tubs, safes...)
gutter cleaning, repair and installation
Hours of OperationMon: 07:00 AM to 06:00 PMTue: 07:00 AM to 06:00 PMWed: 07:00 AM to 06:00 PMThu: 07:00 AM to 06:00 PMFri: 07:00 AM to 06:00 PMSat: 07:00 AM to 06:00 PM
Refund and Exchange Policy
The reasons we decided to implement deposits to secure your move with us was to :
- Eliminate double booking which is a messy situation to be in for the Customer as well as for the moving companies.
- Incentive for the Customer to keep us up to date with any changes happening with their move so we can adjust accordingly.
- This helps us in providing a better customer service.
We give our Customers a 24 hour notice policy so that if something does happen with their move date or time, they can call us, text, us, email us (even after hours) and let us know so we can reschedule them to the next available date and still give us time to schedule a job for their original date.
If a Customer fails to call us with 24 hour notice to let us know about changes to their date or time, it is left to our discretion if the deposit is to be used to cover loss for such date.
If a Customer will "no longer move" then we can issue a refund within 30 days from the original date of move. At which time refund will be mailed to the Move From address provided (which should still be Customer's mailing address). Credit card fees and adm. fees could apply.
If Customer doesn't follow our Deposit Policy, this could incur in further fees related to for example a Chargeback dispute if deposit provided via credit card or Court dispute if deposit provided by check.
We cover all of Denver Metro Area
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview