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BBB Accredited Business since 01/27/2012

VML Moving & Delivery LLC

Phone: (720) 940-4753Fax: (720) 350-48198141 S Grant Way, LittletonCO 80122-2701

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Description

VML Moving & Delivery LLC is a family owned company dedicated to customer service. Our business depends on customer ratings so it is of utmost importance that we fulfill our customer expectations.

BBB Accreditation

A BBB Accredited Business since 01/27/2012

BBB has determined that VML Moving & Delivery LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered VML Moving & Delivery LLC's rating include:

  • Length of time business has been operating.

Factors that raised VML Moving & Delivery LLC's rating include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on VML Moving & Delivery LLC

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 12/01/2009Business started: 06/22/2009
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Type of Entity

Limited Liability Company

Contact Information
Principal: Lenin Velasquez (Owner)
Business Category

Moving & Storage Company, Snow Removal Service - Commercial, Gutters & Downspouts

Products & Services

full residential and commercial moving
storage (daily, weekly, monthly)
Packing services and supplies
special items( pianos, pool tables, hot tubs, safes...)
junk removal
maid service
snow removal
gutter cleaning, repair and installation

Hours of Operation
Mon: 07:00 AM to 06:00 PMTue: 07:00 AM to 06:00 PMWed: 07:00 AM to 06:00 PMThu: 07:00 AM to 06:00 PMFri: 07:00 AM to 06:00 PMSat: 07:00 AM to 06:00 PM
Refund and Exchange Policy

Deposit Policy

The reasons we decided to implement deposits to secure your move with us was to :

- Eliminate double booking which is a messy situation to be in for the Customer as well as for the moving companies.

- Incentive for the Customer to keep us up to date with any changes happening with their move so we can adjust accordingly.

- This helps us in providing a better customer service.

We give our Customers a 24 hour notice policy so that if something does happen with their move date or time, they can call us, text, us, email us (even after hours) and let us know so we can reschedule them to the next available date and still give us time to schedule a job for their original date.

If a Customer fails to call us with 24 hour notice to let us know about changes to their date or time, it is left to our discretion if the deposit is to be used to cover loss for such date.

If a Customer will "no longer move" then we can issue a refund within 30 days from the original date of move. At which time refund will be mailed to the Move From address provided (which should still be Customer's mailing address). Credit card fees and adm. fees could apply.

If Customer doesn't follow our Deposit Policy, this could incur in further fees related to for example a Chargeback dispute if deposit provided via credit card or Court dispute if deposit provided by check.

Service Area

We cover all of Denver Metro Area

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.