Golden Van Lines, Inc.

Find out more about this business:

BBB Accreditation BBB Rating Business Contact and Profile Business Management Additional Locations and Phone Numbers Licensing Customer Complaint History

Government Actions Advertising Review Industry Tips BBB Copyright and Reporting Policy

BBB Accreditation

This company has been a BBB Accredited Business since April 2007. This means it supports the BBB's services to the public and meets our BBB Accreditation standards.

BBB Rating

Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings

Business Management

Additional company management personnel include:

Ms. Elayne Day
Ms. Paula Byrd

Additional Locations and Phone Numbers

Licensing

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Customer Complaint History

BBB processed a total of 0 complaints about this company in the last 36 months, our standard reporting period.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Industry Tips

Moving Companies

To find out who the best movers are in your area, consumers should ask friends, relatives and co-workers for recommendations.

FOR ANY MOVES WITHIN COLORADO, DO NOT DO BUSINESS WITH A MOVER THAT IS NOT REGISTERED WITH THE COLORADO PUC.

The Colorado Public Utilities Commission (PUC) requires that all Household Goods Movers be registered and be issued an HHG number. In order to be registered with the PUC, a moving company must file an application and provide evidence of continuing coverage for three different insurances: vehicle insurance, cargo insurance, and general liability insurance. Call the Transportation Section of the PUC at (303) 894-2000 ext. 4 for more information.

Also check with the American Moving and Storage Association (www.moving.org) to see if they have information on the company.

* Selecting a Mover

Once you've compiled a list of movers, contact them for additional information and to compare their services. Inform them of your destination and the timing of your move. Get at least 3 estimates. Obtain an in-home, visual estimate. Get the estimate in writing and know whether or not the estimate is binding. Reach a clear understanding about the amount of packing and other services needed. Ask whether the person giving you the quote is a mover or if they are acting in their capacity as a broker. A broker will subcontract your move to another company. Therefore, the person/company giving you the quote may not be the same company that moves your goods. Carefully compare each estimate to see which company best suits your needs and budget. If a price seems too good to be true, it probably is. Before the move begins, make sure that ALL documentation has been read and thoroughly understood. Do not "pencil-whip" the forms and blindly sign and initial everything that is presented to you.

* What about Insurance?

Some consumers mistakenly assume that the moving company is insured to cover the full value of their goods at no extra charge. That is not the case. Unless you make specific arrangements, the mover generally assumes liability for the shipment at an amount equal to 60 cents per pound, per article.

Additional liability protection may be obtained, at an extra charge, from the mover. In the industry, additional protection is termed "valuation" and it encompasses the degree of worth of the shipment. The levels of liability and charges for each option vary. Assess the various options, check to see what might already be covered under your homeowner's insurance policy, and then purchase the coverage that best meets your needs. If a specific amount of insurance is requested, that amount should appear on the lading/freight bill and obtain a copy of the insurance policy that the moving company obtains. It is extremely important that you understand how much valuation and insurance you have obtained before putting your goods on the truck. If your salesperson/driver has not answered your question to your satisfaction, do not allow the move to begin.

Remember that the moving company must provide proof of their cargo insurance to the Colorado Public Utilities Commission in order to be registered.

* Claims and Complaints

Be physically present when the mover both loads and unloads your belongings to check that everything has been packed and arrives in good condition.

If goods are missing or damaged, make sure you report the fact promptly and in detail on the van driver's copy (the original) of the inventory sheet before you sign it. If you notice damage after unpacking, a claim must be filed in writing, with a specific dollar amount stated, within nine months after delivery. Report damage as soon as possible.

If the moving company is not responsive, contact the BBB where the company is headquartered to initiate the complaint process.

* Interstate moves

If your household goods are going to move across state lines, it does not fall under the regulations of the PUC. Locally, consumers may call (720) 963-3130 to reach the Denver office of the Federal Motor Carriers Safety Association. Nationally, consumers may call 1-888-DOT-SAFT (1-888-368-7238) to report a complaint or submit their complaint in writing to the Federal Motor Carrier Safety Administration (FMCSA) Office of Public and Consumer Affairs. All written complaints must be submitted on the FMCSA Consumer Complaint Form.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Golden Van Lines, Inc., please let them know that you contacted BBB for a BBB Reliability Report.

ID: 35778
Report as of November 21, 2009 18:39
Copyright^© 2009 Better Business Bureau