Business ProfileforAmazing Moves Moving & Storage, LLC

On December 6, 2023, a representative of the company (*************************) came to our home to provide an estimate for packing moving trucks that my family planned to rent. **************** stated that we would only need a 26-foot truck and a 16-foot truck. She later confirmed that in emails. In reliance on her statements, we reserved two trucks for January 2, 2023 (my wife and I picked them up that morning), and we also booked the company for that day. That day, their moving crew moved some of our belongings into the two trucks. The crew finished their work at approximately 5:30pm on January 2, after nightfall, and they told us at that time that they were unable to fit all our belongings into the two trucks and that we would need to rent a third truck (a 10-foot truck). The next morning, we rented a third truck and, because we had to leave ASAP that day in order to meet our movers in ************** (whom we hired to unload the trucks on January 6), we packed that third truck ourselves on 1/3. While doing so, we opened the other two trucks and discovered that the moving crew had done a terrible job of loading the two trucks on January 2. Specifically, as our photos show, there were significant empty spaces in both trucks. After reviewing our photos, *********************** (Sales Supervisor) noted in an email that "I share your frustration...and I want to offer my sincere apologies as what they did was completely unacceptable. We will work through this with you as quickly as possible with the hopes that your faith in us can be restored." However, after **************** learned that we had moved to the **********, she quickly changed her tune and only offered to settle this matter for $1,250 even though I had explained via email that our damages exceeded $3,000 and even though I offered to settle this matter for $2,500. She later rebuked a letter from my attorney and apparently ignored his request to forward the letter to their attorney (we have not heard from their attorney).