This business is not BBB accredited.

Valli Hi Motor Hotel, Inc

Phone: (303) 429-3551 7320 Pecos St, Denver, CO 80221


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Valli Hi Motor Hotel, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Valli Hi Motor Hotel, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 06, 2009
Business Management
William Choe
Contact Information
Principal: William Choe
Business Category

Motels Hotels

Alternate Business Names
Valli-Hi Motel

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    7320 Pecos St

    Denver, CO 80221

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 03/02/13 spoke with cust support ***** who called motel and promised a refund to me for unacceptable room stay-unsafe, dirty and damaged the state patrol closed the road going home. I had sat 2 hrs in traffic and drove 90 mi west of Denver where the state patrol turned cars back. I stopped at every motel to find they had no vacancies from Grant to Conifer. I got on the internet and booked a room, they took my money and gave me directions to the motel. When I got to the motel the room I was promised was not the room I received, it was unsafe-the bathroom window would not close, there was dirt on the carpet, the wall had a hole in it and there was a hole in the bath tub and at the shower fixture. The room I actually got looked nothing like the pictures or the advertising on the internet. The motel said I had to call **********. I called 03/02/13 @ 6:19pm spoke with customer support ***** who called the motel, they did not have record of my stay and she promised a refund and told me it would be issued no later than Tuesday. I called and spoke with supervisor ****** @ 10:49am who stated he would have to call the motel before giving me a refund and it would be another 72 hrs, he called the motel twice and there was no answer. He refused to honor the promised refund, the case # is **********

Desired Settlement: I took photos of the room I stayed in to show it was unsafe and damaged. It was after 10pm when I got to the motel and I was afraid that I wouldn't find another room. I stayed awake the entire night because it wasn't safe. The room photos on the internet looks nothing like the room I actually was assigned.

Business Response: Business' Initial Response /* (1000, 11, 2013/04/25) */ We sincerely apologize for the inconvenience. Unfortunately due to circumstances beyond our control The Valli Hi Motel was limited on rooms on the evening in question. Customer satisfaction is our main priority and therefore would we would like to refund Ms. *******s money. Once again we apologize for the inconvenience. Consumer's Final Response /* (2000, 13, 2013/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) due to the condition of the room a refund should have been honored when first promised. I don't feel expedia nor Valli Hi did their due diligence in trying to amicably resolve this prior to filing this complaint