This business is not BBB accredited.
Valli Hi Motor Hotel, Inc
Phone: (303) 429-3551 7320 Pecos St, Denver, CO 80221
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Valli Hi Motor Hotel, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementWilliam Choe
Alternate Business NamesValli-Hi Motel
THIS LOCATION IS NOT BBB ACCREDITED
7320 Pecos St
Denver, CO 80221 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: 03/02/13 spoke with cust support ***** who called motel and promised a refund to me for unacceptable room stay-unsafe, dirty and damaged the state patrol closed the road going home. I had sat 2 hrs in traffic and drove 90 mi west of Denver where the state patrol turned cars back. I stopped at every motel to find they had no vacancies from Grant to Conifer. I got on the internet and booked a room, they took my money and gave me directions to the motel. When I got to the motel the room I was promised was not the room I received, it was unsafe-the bathroom window would not close, there was dirt on the carpet, the wall had a hole in it and there was a hole in the bath tub and at the shower fixture. The room I actually got looked nothing like the pictures or the advertising on the internet. The motel said I had to call **********. I called 03/02/13 @ 6:19pm spoke with customer support ***** who called the motel, they did not have record of my stay and she promised a refund and told me it would be issued no later than Tuesday. I called and spoke with supervisor ****** @ 10:49am who stated he would have to call the motel before giving me a refund and it would be another 72 hrs, he called the motel twice and there was no answer. He refused to honor the promised refund, the case # is **********
Desired Settlement: I took photos of the room I stayed in to show it was unsafe and damaged. It was after 10pm when I got to the motel and I was afraid that I wouldn't find another room. I stayed awake the entire night because it wasn't safe. The room photos on the internet looks nothing like the room I actually was assigned.
Business Response: Business' Initial Response /* (1000, 11, 2013/04/25) */ We sincerely apologize for the inconvenience. Unfortunately due to circumstances beyond our control The Valli Hi Motel was limited on rooms on the evening in question. Customer satisfaction is our main priority and therefore would we would like to refund Ms. *******s money. Once again we apologize for the inconvenience. Consumer's Final Response /* (2000, 13, 2013/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) due to the condition of the room a refund should have been honored when first promised. I don't feel expedia nor Valli Hi did their due diligence in trying to amicably resolve this prior to filing this complaint