BBB Business Review

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BBB Accredited Business since

KC Mortgage, LLC

Phone: (720) 670-0124 View Additional Phone Numbers 200 South Wilcox Street  224, Castle Rock, CO 80104

BBB Business Reviews may not be reproduced for sales or promotional purposes.


KC Mortgage LLC is a locally owned small business in the state of Colorado. We are licensed, bonded and insured. We hold the National Lending Integrity Seal and the CMC, CRMS and CFS national designations.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that KC Mortgage, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

32 Customer Reviews on KC Mortgage, LLC
Customer Experience Total Customer Reviews
Positive Experience 32
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 32

Additional Information

BBB file opened: February 03, 2011 Business started: 09/23/2008 in CO Business started locally: 09/23/2008 Business incorporated 09/23/2008 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Real Estate
1900 Grant St Ste 600, Denver CO 80203
Phone Number: (303) 894-2166

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kay Cleland, Owner
Contact Information
Principal: Ms. Kay Cleland, Owner
Business Category

Mortgage Brokers Reverse Mortgage Mortgage Lender

Products & Services

KC Mortgage, LLC sells the following brand(s): Conventional, FHA, Reverse, USDA/Rural Housing, VA

KC Mortgage, LLC offers the following product(s): Purchase , Purchase, Refinance , Refinance , Reverse, Reverse Mortgage

Method(s) of Payment
Not Applicable
Refund and Exchange Policy
Not Applicable          
Service Area
Products & Services

Competitive mortgage rates, products and closing costs. Products include: FHA, VA, USDA, Conventional, Fannie Mae Homepath, Jumbo, Reverse mortgages and the 203k.

Industry Tips
Mortgage Tips

Customer Review Rating plus BBB Rating Summary

KC Mortgage, LLC has received 5 out of 5 stars based on 32 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.