BBB Accredited Business sinceFind a Location
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A BBB Accredited Business since
BBB has determined that The Western Union Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Western Union Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1088 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||675|
|Total Closed Complaints||1088|
Additional Complaint Information
The Denver BBB is the Headquarter BBB for processing all BBB complaints. Western Union Financial Services, Inc. encourages consumers to contact Western Union Financial Services, Inc. designated customer relations contact at their Executive Offices, who can be reached at 1-732-694-2184 prior to filing a complaint through our office. Western Union Financial Services, Inc. has committed to address these calls by providing consumers with an adequate response within two business days.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||20|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMs. Lisa Baker, Consumer Advocacy Specialist Ms. Annette Wieland, Director
Money Orders & Transfers
Alternate Business NamesEquity Accelerator Program Paymap, Inc. Western Union Business Solutions
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview