BBB Accredited Business since
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IonCleanse by AMD
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A BBB Accredited Business since
BBB has determined that A Major Difference meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for A Major Difference include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Neill Moroney, President
Medical Equipment & Supplies Internet Shopping
Products & Services
A Major Difference sells the following brand(s): IonCleanse Premier by AMD, IonCleanse Solo by AMD
Method(s) of PaymentVisa, MasterCard, Discover, American Express, PayPal, Check
Alternate Business NamesAMD Ion Cleanse IonCleanse by AMD
7318 S Revere Pkwy STE B7
Centennial, CO 80112 (877) 315-8638 (303) 755-0112 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 315-8638(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On April 14, 2016 I leased A Major Difference Footbaths and paid $450 to get it, since I could not afford to purchse one. I never received a contract or anything regarding the leased foothbath and I forgot to ask about it during that time. The footbath I received only worked twice and they had to send me another one. When I contacted a major differenceand spoke with ****** about the problem with the footbath I was informed I had to pay for this and that part if it stopped working, so I made my mind up to send it back. Since I was not informed about this before I purchsed it. They received all products on June 15, 2016. ********* ******* informed me I would only get $150.00 and it would take two weeks to receive my refund. As I begin to think why didn't I receive a contract or something stating this, because I thought I would get my entire $450 deposit back, since that was what I paid and they received their footbaths back. They deducted the amount I owed $39 from $150 they said I would get at which I'm only to receive $111. And I was never informed of this, therefore, I want my entire $450 deposit back since I didn't receive a contract nor was I informed of what they would be doing once footbath was returned. Also I want my refund soon as possible not in two weeks.
Desired Settlement: I want the $450 deposit I paid and I want it soon as possible not in two weeks.
A Major Difference provides the Terms and Conditions of the Pay-Per-Cleanse agreement at the time of placing the order. Before the order can be submitted, the customer must agree to the terms and conditions which states that all sales are final and the refunds are limited to $150.
The customer has the option to return the equipment at any time to cancel the agreement. At that time, if the account is in good standing, A Major Difference will refund the security deposit of $150. Any outstanding balance would be subtracted. Please see section 3. Term, "if Customer has fully complied with all of the terms and conditions of this Agreement, as AMD shall determine in the exercise of its sole and absolute discretion, AMD will, send Customer a check in the amount of one hundred fifty and No/100 dollars ($150.00) as a return of Customer’s Security Deposit."
The security deposit has been refunded to the customer.
I would like to know how much was sent, What day, and when I
shall receive it. My reason for asking these questions is because
I was lied to before when they said it would be sent in two
weeks and not it has been total of five weeks and I still have
not received anything.
Business Response: A Major Difference has been in contact with the customer and the refund was received.