BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Denver Mattress Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Denver Mattress Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 26 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||26|
Additional Complaint Information
Denver Mattress would like consumers to contact them first by going to the link below prior to filing a complaint through our office. The business has committed to address these calls by providing the consumer with an adequate response within 3 business days. If the matter is not addressed within the allotted time a formal complaint can be filed through our office by mail or by visiting our website at www.denver.bbb.org.
Copy and paste the following link for customer service:
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Woody Boyd, COO Ms. June Biederman, Executive Assistant Mr. Kenn Brantley, Store Manager Mr. Josh Bunting, Store Manager Mr. Jerome Gollihare, Store Manager Mr. Alex Green, Store Manager Mr. Barry Hansen, Store Manager Mr. Joe Herrera, Store Manager Brenden Maves, Regional Sales Director Mr. Bill Oechsler, CMO Mr. Hedes Ramirez, Store Manager Mr. Alan Roy, Store Manager Ms. Tabitha Sanders, Store Manager Mr. Johnathan Tews, Store Manager
Mattresses Furniture - Retail