BBB Business Review

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BBB Accredited Business since

Denver Mattress Company

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Phone: (866) 372-4642 View Additional Phone Numbers 5770 Broadway, Denver, CO 80216 View Additional Email Addresses http://www.denvermattress.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Denver Mattress Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Denver Mattress Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 6
Problems with Product/Service 13
Total Closed Complaints 20

Additional Complaint Information

Denver Mattress would like consumers to contact them first by going to the link below prior to filing a complaint through our office. The business has committed to address these calls by providing the consumer with an adequate response within 3 business days. If the matter is not addressed within the allotted time a formal complaint can be filed through our office by mail or by visiting our website at www.denver.bbb.org.

Copy and paste the following link for customer service:

http://www.furniturerow.com/contactUs

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Denver Mattress Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: June 30, 1995 Business started: 02/01/1972 Business started locally: 02/01/1972 Business incorporated 12/12/1977 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Woody Boyd, COO Ms. June Biederman, Executive Assistant Mr. Kenn Brantley, Store Manager Mr. Josh Bunting, Store Manager Mr. Jerome Gollihare, Store Manager Mr. Alex Green, Store Manager Mr. Barry Hansen, Store Manager Mr. Joe Herrera, Store Manager Brenden Maves, Regional Sales Director Mr. Bill Oechsler, CMO Mr. Hedes Ramirez, Store Manager Mr. Alan Roy, Store Manager Ms. Tabitha Sanders, Store Manager Mr. Johnathan Tews, Store Manager
Contact Information
Principal: Mr. Woody Boyd, COO
Business Category

Mattresses Furniture - Retail

Alternate Business Names
Denver Mattress Co Furniture Row

Customer Review Rating plus BBB Rating Summary

Denver Mattress Company has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.