BBB Business Review

This Business is not BBB Accredited

Zoola USA

Phone: (303) 323-8700 (Disconnected)Fax: (303) 339-4695View Additional Phone Numbers999 18th St STE 2250, DenverCO 80202-2410View Additional Email Addresseshttp://www.rainbowrewards.comView Additional Web Addresses! There is an alert for this business !

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BBB Accreditation

Zoola USA is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because BBB has information indicating it is out of business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Zoola USA

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
01/30/2015Problems with Product / Service
09/06/2012Advertising / Sales Issues
02/11/2015Problems with Product / Service | Read Complaint Details
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Complaint
I have used Zoola Rewards and should have been paid and have not been, Their website is not working now and they do not answer the phone
$100

Desired Settlement
$100

03/02/2015Advertising / Sales Issues

Industry Comparison| Chart

Marketing Programs & Services

Additional Information

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On December 23, 2014, the company filed for bankruptcy under Chapter 7 of the federal Bankruptcy Act, case number 14-26927-HRT.

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Colorado Bankruptcy Court CM/ECF, 721 19th Street, Denver, CO, 80202 for resubmission to that court.

The case number should be entered on the form.

Rainbow Rewards Colorado, Inc filed for Chapter 7 bankruptcy on 12/23/2014 in the Colorado Bankruptcy Court and currently is awaiting the Meeting of Creditors.

BBB file opened: 12/16/2004Business started: 04/01/2004Business started locally: 10/01/2004
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Type of Entity

Corporation

Incorporated: June 2004, DE

Contact Information
Principal: Ms SuzAnn Brown (Chief Marketing Officer)Ms. Nancy Fulton (Chief Financial Officer)Mr. Jim Mathis (Project Manager)Ms. Debra Velikii (Administrative Assistant)
Business Category

Marketing Programs & Services

Products & Services

Zoola (originally Rainbow Rewards) launched in Metro Denver in October 2004 and is a sophisticated cash back rewards program.
The business model involves merchants combining to offer their goods and services to the registered members of Zoola. When consumers register on the Zoola web site, they are promised a specific percentage cash back when they buy from the listed merchants. The Zoola member has the option of receiving their accumulated cash back as a check or direct deposit. They also have the option of donating their accumulated cash back to a local charity.
Consumers are required to register a valid MasterCard(r) or Visa credit or debit card to become a member. The BBB has determined this is a reasonable request since the information is handled over a secure web site. Further, Zoola represents they never intend to make charges on that credit card for fees to join or maintain membership. Finally, Zoola has a privacy policy ensuring consumer's names will not be sold for marketing mailing lists.
The participating merchant pays Zoola a "total rewards fee " which includes the member's cash back portion plus a 4% administrative fee. Zoola administers the member's cash back portion and keeps the administration fee for their business operating costs, co-operative advertising with the merchants, and payments to their sponsors/beneficiaries.

Alternate Business Names
Zoola Rewards, Zoola
Industry Tips
When a Business Closes or Goes Bankrupt

Customer Review Rating plus BBB Rating Summary

Zoola USA has received 5.00 out of 5 stars based on 1 Customer Review.

BBB Customer Review Rating plus BBB Rating Overview
LocationsX

1 Locations

  • 999 18th St STE 2250 

    Denver, CO 80202-2410(303) 323-8700

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Denver. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Zoola USA is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (303) 339-4691 (Disconnected)
  • (877) 240-1289 (Disconnected)
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Additional Web Addresses

  • LinkedIn
  • https://plus.google.com/110346579712059320486/posts
  • Pinterest
  • YouTube
  • https://twitter.com/zoolarewards
  • https://www.facebook.com/zoolarewards
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on September 4, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Marketing Programs & Services

When a Business Closes or Goes Bankrupt
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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It appears that this business is no longer in business

On December 23, 2014, the company filed for bankruptcy under Chapter 7 of the federal Bankruptcy Act, case number 14-26927-HRT.

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Colorado Bankruptcy Court CM/ECF, 721 19th Street, Denver, CO, 80202 for resubmission to that court.

The case number should be entered on the form.

Rainbow Rewards Colorado, Inc filed for Chapter 7 bankruptcy on 12/23/2014 in the Colorado Bankruptcy Court and currently is awaiting the Meeting of Creditors.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.