Business ProfileforHunter Douglas, Inc.

Our ** shade mechanism broke not allowing the shade to be raised, 3rd time with this shade. The window opening is approximately 93"x57". This happened sometime early Dec, 22. We contacted the local ** authorized dealer (45 miles away) and ****** (employee for ***************, **********, **) helped ** send in the shade to **. We picked it up on 12-26-22, we installed the shade and found out it was to short, the shade had been cut. The mechanism was repaired, but the shade was shorter. We contacted the local dealer on 1-16-23 to explain the problem and she contacted ** that the shade was cut. She contacted them again on 1-30-23, ** has not contacted her. ****** emailed ** on 2-15-23 and as of 2-20-23 she was still waiting for a response. On 2-23-23 she emailed ** support asking why a restring had the shade cut off, no one asked to have the shade cut. The invoice # is *********. The local ** dealer even sent out their installer to see what he could do, He said the shade had been cut and extended it as much as he could and it is still 2-3 " short. Someone standing outside our house can now look into our house. This shade is in our living room. I was told on 3-6-23 from ****** at the local dealer that she was told that it was not the fault of **. On 3-15-23 the Rep told ****** she was escalating the problem. Since then I have contacted ****** 13 times from 4-4-23 thru 2-19-24 and found out nothing, ** denies they cut off the shade. ****** was getting nowhere with the help of the **** ** continued to say it was not their fault. Who cut the shade the ***** man? On 1-2-24 I was told by ****** that her rep said they would take 30% off a new shade with an estimated cost of $1,500. Also the fabric our shade is made out of is discontinued and we also have another shade in the room that would not match if we replaced it. ****** was aware of this problem. We paid ** $110.00 to ruin our shade when we only asked for the mechanism to be repaired. ** is dodging the problem!!!!