BBB Accredited Business since
S & S Tire Service Inc
Phone: (253) 536-2676 Fax: (253) 536-6965 16014 56th Avenue Ct E, Puyallup, WA 98375 View Additional Email Addresses http://www.sstires.com
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Description
S & S Tire Service Inc offers auto services.
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that S & S Tire Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Customer Complaints Summary Read complaint details
Complaint Type | Total Closed Complaints |
---|---|
Sales and Advertising Issues | 0 |
Billing Issues | 0 |
Delivery Issues | 0 |
Service or Repair Issues | 0 |
Order Issues | 0 |
Product Issues | 0 |
Customer Service Issues | 1 |
Facilities Issues | 0 |
Total Closed Complaints | 1 |
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Customer Reviews Summary Read customer reviews
Customer Experience | Total Customer Reviews |
---|---|
Positive Experience | 0 |
Neutral Experience | 0 |
Negative Experience | 0 |
Total Customer Reviews | 0 |
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Additional Information
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
[email protected]
Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
[email protected]
Type of Entity
Corporation
Business Management
Mr. Bill Runyan, PresidentContact Information
Business Category
Tire Dealers Custom Wheels Tire Dealers (NAICS: 441320)
Products & Services
S & S Tire Service Inc offers the following product(s): Tire repair
Hours of Operation
M | : | 7:00 AM - 6:00 PM | |
T | : | 7:00 AM - 6:00 PM | |
W | : | 7:00 AM - 6:00 PM | |
Th | : | 7:00 AM - 6:00 PM | |
F | : | 7:00 AM - 6:00 PM | |
S | : | 8:00 AM - 5:00 PM | |
Su | : | Closed | |
Service Area
This company serves Puyallup and Tacoma, Washington.Alternate Business Names
S & S Tire And Custom WheelWhat is a BBB Business Review?
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Professional AffiliationsX
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BBB Complaint Process
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Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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Customer Review Experience | Value |
Positive Review | 5 points per review |
Neutral Review | 3 points per review |
Negative Review | 1 point per review |
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Details
BBB Letter Grade Scale
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Star Rating scale
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Complaint Detail(s)
12/16/2022 |
Customer Service Issues
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Read Complaint Details
X
Additional NotesComplaint: On Mar 25, 2022 ***** tire put 4 new tires on my **** 4runner.Approximately 10 days before today ( 10/12/2022) I made an appointment to be the first appointment for the day and the appointment was made for 8:30 am 10/12/2022 When I arrived at 8:27 I explained AGAIN what I wanted done (tire rotation,oil change, possible alignment, flashing tire pressure light flashing on dash and squeak since having new tires put on 03/25/2022. I told one of the employees that there seems to be a little sloppiness and pulling left and or right with the steering wheel while breaking hard. He told me that was the breaks not the alignment. I asked if they check breaks when installing new tires and he replied NO, and another customer looked over and lipped WOW. I brought this to the attention of the employee and he said, "We don't check the breaks because we are to busy".I saw this person walk around for a while and at approximately 8:45 I got my keys and started to leave when He said are you leaving. And I said, yes and explained it took over a week to set this appointment up. And he said I was not scheduled until 9 on their books.
Business
Response:
I checked with my crew about this matter and this is what I got. Never in the history of my company have we ever made pin-point times for any *********************** that we do just because there are so many variables that can come up during various services that we offer. The customer in question was scheduled for 8:30 am 10/12/2022 for a oil change, tire rotation and front end alignment (which when combined takes 1 1/2 to 2 hours) which he was made aware of at time of scheduling. We was asked if he could leave it and he mentioned that he must wait. When he arrived at approximately 8:30am the customer that was scheduled at 8:00 was still being serviced. I was told that when the said customer arrived he mentioned that he is a busy man and does not have much time. We told him that the customer that was ahead of him was not done yet and that we would pull his in as soon as that one was done. Apparently this was not acceptable to the customer so he asked if we could just inspect the brakes and he would be on his way. My tech told him that the wheels must be removed to do proper brake inspection and that we can look at brakes during tire rotation and the customer said my tech should find another job if he can not inspect brakes with the wheels on the vehicle. Consumer Response: I need to know if it is true that when I had S&S install 4 new tires they (S&S tire) did not check my brakes. This is what an employee told me. See case # *******. If this is true then I can not trust them (S&S TIRE) with my vehicles.
If this is NOT TRUE I would like to proceed 1st appointment to do everything minus an oil change. see case # *******5
Consumer Response: Did S&S tire check my brakes when installing my new tires? yes or no Is it possible to get answers to these simple questions? Not answering these simple questions concludes that I can not get the truth from S&S tire. If this continues without answers to my questions I will conclude that S&S tire DOES NOT check brakes when installing new tires and I will continue passing this information on to consumers.
Very Respectfully *************************
Business Response: I do not know what e-mail's you are using but I believe I responded to this complaint already. Business Response: in response to ****************, A brake inspection at time of tire rotation is considered a convenience that we provide as time permit's and when qualified tech is available. If on this particular day we were ****** busy, then and there was no tech available then we would not be able to do a proper inspection. So to answer the question I would have to say no S & S Tire did not have a tech to make a proper brake inspection while doing the tire rotation or new tire installation.
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Customer Review(s)
Customer Reviews Summary
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