BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary Read complaint details

187 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 72
Billing/Collection Issues 8
Delivery Issues 15
Guarantee/Warranty Issues 0
Problems with Product/Service 92
Total Closed Complaints 187

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Subscriber Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 30, 1996 Business started: 06/01/1995 Business started locally: 06/01/1995
Type of Entity


Business Management
Mr. Dave Keown, President
Contact Information
Principal: Mr. Dave Keown, President
Business Category

Magazines - Subscription Agents

Alternate Business Names
Bargains For You Best Retail Reward Health Benefits Club Magazine Bargains Rewards Redemption Center SubscriberID United Benefit Advantage
Additional Information

The BBB has met with this company regarding the complaints concerning this company and its third party contractors.

Subscriber Services, Inc. contracts other companies to solicit customers by phone in order to sell magazine subscriptions. Subscriber Services, Inc. then services those consumers for the duration on their contracts.

If consumers are experiencing difficulty with their orders, have questions, or concerns; the company requests that they call 800-851-8934 or call the Complaint line at 877-823-7550 Monday - Friday, 8:00am - 5:00pm MST and speak with a customer service representative before filing a complaint with the BBB.

The company would like to remind consumers that it takes 8-12 weeks for magazines to arrive after the date of the first payment.

Products & Services

The Redemption Center offers "shopping stimulus" deals via post cards through the mail. The offer does require an initial purchase of $9.95 for two different services; the first for $4.95 from Best Retail Rewards and the second for $5.00 from Health Benefits Club. You are able to cancel both subscriptions and must do so in 14 days for Best Retail Rewards and 30 days for Health Benefits Club in order to avoid the regular monthly fee of $19.95 for Best Retail rewards and $29.95 for Health Benefit Club. Once you have agreed to the terms and purchased the packages for the initial $9.95 you will receive a rebate shopping voucher valid for $100.

Industry Tips
Magazine Subscription Solicitations

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.