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Find a Location

iLending has 1 locations, listed below.

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    • iLending

      7257 S Tucson Way Englewood, CO 80112-3905

      BBB Accredited Business

    Business ProfileforiLending

    Loans
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.75/5stars

    Average of 729 Customer Reviews

    Customer Complaints

    55 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/22/2013

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

     

    iLending is a lending service that offers loans and financial services focused on automotive refinancing.

    Products & Services

    Auto Financing Services

    Business Details

    Location of This Business
    7257 S Tucson Way, Englewood, CO 80112-3905
    BBB File Opened:
    9/21/2012
    Years in Business:
    17
    Business Started:
    1/31/2007
    Business Started Locally:
    1/31/2007
    Business Incorporated:
    1/31/2007
    Accredited Since:
    11/22/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    6:00 AM - 7:00 PM
    T:
    6:00 AM - 7:00 PM
    W:
    6:00 AM - 7:00 PM
    Th:
    6:00 AM - 7:00 PM
    F:
    6:00 AM - 7:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    8:00 AM - 5:00 PM
    Business Management
    • Ms. Stephanie Meinerz, COO
    Contact Information

    Customer Contact

    • Ms. Stephanie Meinerz, COO
    Additional Contact Information

    Industry Tip

    BBB Tip: What to consider when researching personal loans

    Customer Complaints

    55 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I got a letter in the mail from iLending saying I was pre approved to refinance my car loan. I scanned the ** code and entered my information and received a phone call 2 minutes later. A gentleman got my social security number, every detail of my car, my address, phone ************** & then hung up on me. He called back 1 minute later and continued asking me for the last 2 places I lived. I gave him the address to my last ************** hung up again. He called back 1 minute later and asked for my 3rd previous residency and (asked how much I paid in rent as well) then without warning the phone went to a hold signal with music playing.. that continued for 3 minutes before the phone hung up again. 1 minute later this man calls back as if nothing happened and continued questioning me on where I work and how much I make .. I told him this was extremely unprofessional and sketchy and that I would not be giving him any further **************** said okay. Understand. Have a nice day and hung up . I gave every single detail of my life to this man & believe this is a COMPLETE SCAM & UNTRUSTWORTHY AND UNPROFESSIONAL. I demand answers as to where my private & personal information went & demand to know what is being done with it. This is insane. No way this is a legit company.
    Read More

    Customer Reviews

    729 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Breta F

    1 star

    03/02/2024

    Im not sure what to think about iLending after filling out the app, I was contacted by **** and we started the process, he asked a bunch of questions which was understandable, after the questions, he asked me to send my ID, registration card, bill of sale of my lender now & a picture of the mileage. I sent all the info. He texted me that he heard from the *********** will go over the numbers with me but I didnt receive a call that day, so I called him the next day. During that call he asked me to unlock my Experian account so they could go back in because he wanted to get me a better deal. I asked what was the deal you had now? He fumbled.around and never gave me a straight answer. Red lags for *** unlocked it reluctantly than I received a text from ** stating that the credit bureau put a freeze on my account & I need to call them then call him back to start the process over with searching for another deal because he wanted a better deal for me. I called him and asked him why would the credit bureau do that and he said maybe because they think something ***** was going on with my account.I locked my account t even though he said they froze it than texted him to tell him I wanted to stop the searching because I was NO longer interested. I called JH yesterday (3/1/24) and the woman that answered the phone said he never responded to her ************* will give him a message to call mestill NO call but when he thought I was moving forward he called me right back all the time.My question to ************************* is: what happens with my personal information?Please adviseConcerned Customer

    iLending Response

    03/05/2024

    Thank you for reaching out *****! My name is *******************, and I am the ****** Services Manager here at iLending. First off, I wanted to apologize for the service that you received, and we will be taking this information seriously to provide coaching opportunities to improve our business. I hope I can shed some clarity on this situation. The initial approval that we were able to obtain for you (the lender we heard from intitally) had a rather large down payment structured into it, and most of the time we try and help people find better deals that will not require as much or nothing out of pocket. I am unsure on why there was no information presented to you on this, for knowing why we wanted to try something new would have made this process more smooth for you. Regardless, I wanted to assure you that your personal information that has been provided will not be used for anything or sold to any other companies. We have set you as inactive since you no longer want to proceed, and nothing else will come from this information. If you still have questions or concerns, please reach out to me at **************************************.

    Thank you!

    Local BBB

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