I am being charged for services that I did not approve. I am being charged 50.77 for a lawn service that was not scheduled.
I am being charged for services that I did not approve. I am being charged 50.77 for a lawn service that was not scheduled. I am unclear of dates and times this service was preformed on my lawn. I am not even sure these services were done. I received a call saying that I owe $50.77. I informed the owner of the company ******* ****** that I did not approve the service. He has called me on many different occasions. I continue to tell him that I will not pay for something I did not approve.
Stop hounding me with harassing calls from collection agencies.
The first service performed at Mr. *******' property was an aeration on 3/31/12. At that time, Mr. ******* signed up for the fertilization program (A continuing service consisting of 6 applications to be done every 6 weeks, starting in the spring and ending with winterizer) as well as another aeration to be done in the fall. He filled out a lawn maintenance agreement authorizing those services and provided his contact information so that we could notify him of schedule dates for all services. As promised, Mr. ******* was notified each time a service was canceled. Below is the contact log for all communications with Mr. *******:
3/16/12 Left voice message that spring aeration & fertilization are scheduled for 3/20.
3/19/12 Mr. ******* left voice message to hold off. -Services were put on delay.
3/19/12 Mr. ******* left another voice message to reschedule.
3/19/12 Spoke w/ Mr. *******, he requested to reschedule to mid April and authorized the office to notify him of schedule dates by email rather than by phone. A discount of $5 was promised & given.
3/31/12 A statement was emailed.
5/15/12 Sent email notification for 2nd application of fertilizer scheduled for 5/17/12.
6/28/12 Sent email notification regarding 3rd application of fertilizer scheduled for 7/2/12.
7/2/12 While at the property, Mr. ******* stated that he would like to cancel this application because he currently owes us money.***** ****** (owner) offered to waive late fees up to 90 days. Mr. ******* then authorized***** to go ahead and proceed with the scheduled service of fertilization. During this visit,***** ****** recommended insecticide for the lawn but Mr. ******* declined. He also updated his email address with*****.
8/9/12 Left voice message that we have the property scheduled for the next application of fertilization on 8/13/12.
8/9/12 Mr. ******* sent us an email to cancel the fertilization treatment scheduled for 8/13 until further notice.
8/9/12 A confirmation email was sent to Mr. ******* acknowledging the cancelation for service scheduled 8/13.
9/13/12 A notification email was sent regarding fall aeration scheduled for 9/16 and offered a discounted application of fertilizer.
9/13/12 Mr. ******* replied by email: : Please do not schedule anymore service call to our address until further notice. Thank you, ****** *******.
9/13/12 The office confirmed the cancelation and no more services were scheduled for this account.2/1/13: Mr. ******* sent in a payment for $122 with a note, " Cancel service and mailing list, do not contact!" -however, there was still a balance of $40 remaining on his account.
12/1/12 A late fee of $5 was added to the account. Balance owed is now $167.
2/1/13 Mr. ******* sent in a payment of $122 with a note, " Cancel service and mailing list, do not contact!"
Because payment was not made in full, this client has a remaining balance of $45. Numerous attempts to collect were made before the account was eventually turned over to a collection agency.
3/27/14 Mr. ****** left an angry and hostile message on our voice mail suggesting that we obtain an attorney. This message has been saved and is available for your review.
A copy of the lawn maintenance agreement signed by Mr. ******* on 3/31/12 authorizing services for the duration of 2012 is available upon request as is the time stamped contact log in our system.
Please let me know if I can provide you with any additional information.
(The consumer indicated he/she DID NOT accept the response from the business.)
According to his time line a payment of $122.00 was made to Colorado Lawn in the period of 9/13/12 to 2/1/13. I don't see the problem in this time line. What is being disputed is the final charge and application. I would like to see proof of when and where I approved the last charge to this account. I want to see invoices and my signature approving the last service. If not, this is a complete waste of my time. I need signature pages on the last application done to my lawn. If I was not present I need proof that this service was done. Photo, video, what ever you can provide. "I DID NOT APPROVE THE LAST SERVICE DONE TO MY LAWN!" I canceled the account. This is a timing issue. the service was done after my cancelation.
Final Business Response
Mr. ******* states that he does not contest charges incurred in the period of 9/13/12-2/1/13 but disputes the final charge and application. I believe what he does not realize is that the final charge on this account was incurred on 7/2/12. The last service performed on his property was an application of fertilization completed on 7/2/12. As mentioned earlier, he was home for that service. Initially he expressed that he wanted to cancel the scheduled service, but after I offered him a 90 day time frame to pay his bill, he changed his mind and authorized me to continue with service. The next service was scheduled for 8/13/12, however, Mr. ******* canceled that service and therefore no charges were incurred. We received an email from Mr. ******* on 9/13/12 with instructions to not schedule anymore service calls to his address until further notice. As requested, no further services were scheduled or performed. Mr. ******* had accumulated a balance of $162 for services performed up to 7/2/12. A late fee of $5 was added to the account on 12/1/12 because he had exceeded the 90 day time period we agreed upon in July. The late fee increased the balance owed to $167. He made a payment of $122 on 2/1/13. This left a remaining balance of $45. The balance of $45 is not a result of an extra service we provided, it is simply part of the initial balance stemming from services provided through 7/2/12 -all of which were authorized by Mr. *******. Below is a list with dates of service and the charges associated with them:
3/31/12: Spring Fertilization Application #1 @ $40
3/31/12: Spring Aeration $42
5/17/12: Late Fertilization Application #2 @ $40
7/2/12: Summer Fertilization Application #3 @ $40
Total for services provided through 7/2/12 = $162
12/1/12 Late Fee $5
Total Balance $167
2/1/13 Received Check for $122
Remaining Balance $45
This account was turned over to a collection agency on 2/15/13 and is now in their hands.