Business ProfileforAeroGrow International, Inc.

I bought my mom an aerogarden bounty elite for mother's day. I bought it may 4th, 2021 from Amazon. The display quit working 6 months before my mom finally told me about it and I contacted aerogarden about it on Apr 16th, 2023. I asked if there was any replacement parts available and how to get them. A few emails later with model number info and such, Apr. 26t, I get this...Thank you for contacting us. We want to ensure that everyone has positive results with their AeroGarden and enjoys many beautiful and delicious rewards.Thank you so much for providing that information to our team. We are happy to see that you've had your AeroGarden for so long and hope you have had fun AeroGardening with us. Is everything except the display working? If so you will need a new base for your garden and your garden is out of the 1-year manufacturer's warranty. Our **************** team is always happy to answer any questions or concerns you have about your AeroGarden, no matter how long you've been growing.We do have updated and new models on our website, AeroGarden.com. If you are interested in a new AeroGarden, simply give us a call at ************** and one of our specialists will place a discounted order for you.Please let us know if there is anything further that we can do to help.Crystal B To which I asked if there was any technical publication or troubleshooting data for the model as I cannot afford a new replacement. And that less than 2 years for this product to fail was not very good quality. ********** responded apr 28th with Thank you for your response.Unfortunately, this type of issue cannot be repaired. The Aerogarden will have to be replaced in this situation. We apologize for the inconvenience.Please let us know if there is anything further that we can do to help.********