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Consumer Complaints

BBB Accredited Business since 12/29/2011

Wilcox Services

Phone: (720) 427-6414

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/26/2013Problems with Product / Service | Read Complaint Details
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Complaint
repair work was performed on the wrong area. Severe damage to existing tree. Incomplete repair work. Failed to show twice to follow-up appointments.
Repair work was performed on the wrong area of fencing as agreed to. Workers left severe damage to an existing tree adjacent to their work. The new trees planted were not of adequate size or species as agreed to. Incomplete repair work restoring the fencing that was moved during the work, many boards were left on the ground and unattached. Fence posts set were not plumb or in alignment. Very poor backfilling and grading around the newly planted trees. Wilcox failed to notify or show-up on two occasions for follow-up appointments to complete work.

Desired Settlement
Refund of 50% fees paid.

Business Response
We did not do any damage to any existing trees there. At the time of our visit, customer was not available and we changed another post that was also damaged and agreed to come back and do another fence post. But we became very busy with work and were unable to go back and fix the remaining fence post. We are willing to go back and change the other fence post.
Thank you

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks

Final Business Response
We spent money on material. I can refund $200 back. If I remember it right, the total job was for $700 ( Material + Labor).

Industry Comparison| Chart

Landscape Maintenance, Tree Service

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.