BBB Business Review

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BBB Accredited Business since

Tim Gantz Lawn Care

Phone: (303) 794-9000 6660 S Broadway, Centennial, CO 80121

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tim Gantz Lawn Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tim Gantz Lawn Care include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 12

Additional Complaint Information

BBB identified a possible pattern of customer complaints. Specifically, consumers alleged Billing/Collection Issues stating that they were charged for services that were never performed and further, that the business would not issue a refund in this circumstances. Further, Customer Service Issues refer to the business allegedly failing to answer phones or not returning phone calls or emails.

BBB met with the business on 9/12/2014 who stated that they have made certain changes to address the customer allegations. These changes include;

*Better response time in regards to customer emails and phone calls.
*More efficient process for cancellations and refunds.
*More in-depth staff training and education.

Tim Gantz Lawn Care encourages consumers to contact Tim Gantz, Owner at 303-794-9000 prior to filing a complaint with BBB. Tim Gantz Lawn Care is committed to addressing consumer concerns within 2 business days.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Tim Gantz Lawn Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 15, 2013 Business started: 09/21/1999 Business started locally: 09/21/1999 Business incorporated 01/17/2013 in CO
Type of Entity


Business Management
Mr. Tim Gantz, Owner
Contact Information
Principal: Mr. Tim Gantz, Owner
Business Category

Landscape Maintenance


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.