BBB Accredited Business since
Phone: (303) 794-9000 6660 S Broadway, Centennial, CO 80121
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A BBB Accredited Business since
BBB has determined that Tim Gantz Lawn Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tim Gantz Lawn Care include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 12 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||12|
Additional Complaint Information
BBB identified a possible pattern of customer complaints. Specifically, consumers alleged Billing/Collection Issues stating that they were charged for services that were never performed and further, that the business would not issue a refund in this circumstances. Further, Customer Service Issues refer to the business allegedly failing to answer phones or not returning phone calls or emails.
BBB met with the business on 9/12/2014 who stated that they have made certain changes to address the customer allegations. These changes include;
*Better response time in regards to customer emails and phone calls.
*More efficient process for cancellations and refunds.
*More in-depth staff training and education.
Tim Gantz Lawn Care encourages consumers to contact Tim Gantz, Owner at 303-794-9000 prior to filing a complaint with BBB. Tim Gantz Lawn Care is committed to addressing consumer concerns within 2 business days.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Tim Gantz, Owner