Business ProfileforShane Co.

Took our ring in thats supposed to have lifetime warranty on it. ***** the person that helped out because the ring had an issue within the last month (reason we brought it in) wanted to charge even though it was supposed to be covered!! If it had no issue Im sure it would have been fine, but because the main stoke was loose there was a charge. We hadnt had the ring in for a bit because they told us last time we were in that the warranty would still be honored even if we didnt bring it in, they never should have told us that if they are going to change their mind when its convenient for them. The prongs were exactly how they were when we got the ring except loose, ***** made up things saying they were warn down, Im curious why I got a ring with warn down prongs to begin with or is that just part of their money extraction with the fake warranty? Like I said when we were bringing the ring in every 6 months, they said thats not necessary There wasnt a problem with the ring until now, it got snagged on something and loosened we bring it in and their story changes. Not happy!