This business is not BBB accredited.

Shades of Gray Tactical, Inc.

Phone: (720) 334-7648 10228 Progress Ln, Parker, CO 80134

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Shades of Gray Tactical, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Shades of Gray Tactical, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 20, 2009 Business started: 02/20/2007 Business started locally: 02/20/2007 Business incorporated 02/20/2007 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Type of Entity


Business Management
Mr. Ian Ranshaw, Owner
Contact Information
Principal: Mr. Ian Ranshaw, Owner
Business Category

Internet Shopping

Additional Locations


    10228 Progress Ln

    Parker, CO 80134


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/17/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Non delivery of orders and no response from company after numerous emails I ordered items on the 3rd October 2014. Payment went through and goods were shipped with USPS. I received a tracking number. October 10, 2014 , 1:55 am Arrived at USPS Facility JAMAICA, NY XXXXX October 8, 2014 , 11:13 pm Departed USPS Facility LOS ANGELES, CA XXXXX October 8, 2014 , 6:43 pm Arrived at USPS Facility LOS ANGELES, CA XXXXX October 7, 2014 , 3:29 am Departed USPS Facility AURORA, CO XXXXX October 7, 2014 , 1:55 am Arrived at USPS Origin Facility AURORA, CO XXXXX October 7, 2014 , 12:40 am Accepted at USPS Origin Sort Facility PARKER, CO XXXXX October 4, 2014 Pre-Shipment Info Sent to USPS On october 10 there was no more movement on the items. I spoke to *** numerous times about resending the order. He told me to wait and wait and wait. Eventually being fed up i asked him to please ship it via FEDEX or DHL or any other reputable courier company. Nothing has been done as of today and it has now been nearly 4 months. I have sent numerous email, called the shop (no one answers) and left message on their facebook account.

Desired Settlement: Either give my money back or ship the products the way i want them. Your service is pathetic.

Business Response: Initial Business Response /* (1000, 8, 2015/02/27) */ We have shipped this order two times now. The post offices inability to deliver the package is not our fault. To run business, we cannot keep shipping things out over and over again. Our last correspondence was in November. If you would like a refund, please ask. We will be refunding your money. Initial Consumer Rebuttal /* (3000, 10, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where is the tracking number for the 2nd shipment? And why did you send it with the post office once again? What part of DHL or FEDEX is not understandable? Final Business Response /* (4000, 20, 2015/03/13) */ refund completed Final Consumer Response /* (2000, 22, 2015/03/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Shades of Gray Tactical, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)