BBB Business Review

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This business is not BBB accredited.

Empire Dokha LLC

Phone: (303) 854-8493 981 E 70th Ave Unit D, Denver, CO 80229 http://www.empiredokha.com ! There is an alert on Empire Dokha LLC !


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Description

Empire Dokha is a start-up pipe tobacco company located in Denver, Colorado. Empire Dokha offers the finest all natural, additive free pipe tobacco on the market.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On 08/10/2015 BBB wrote to Empire Dokha LLC and asked the business to substantiate the following advertising claims:

Misuse of BBB trademarks at https://empiredokha.com/

BBB found that these claims were in violation of the BBB Code of Advertising. As of the business has failed to discontinue using these claims.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Empire Dokha LLC include:

  • Failure to respond to 5 complaint(s) filed against business
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Empire Dokha LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Empire Dokha LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 05, 2012 Business started: 03/12/2010 Business started locally: 03/12/2010 Business incorporated 03/12/2010 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Blaise, Member
Contact Information
Principal: Mr. Mike Blaise, Member
Business Category

Internet Shopping Cigar & Cigarette & Tobacco Dealers - Retail

Refund and Exchange Policy
Refunds and exchanges will be handled on a case by case basis. In general we will refund or exchange only defective products and failed deliveries.
Service Area
Worldwide
Products & Services

Empire Dokha offers a wide variety of this fine pipe tobacco, called Dokha. The company also offers all the necessary accessories including medwakhs (pipes) of many styles, filters, pipe cleaners, and carrying bags.


Customer Review Rating plus BBB Rating Summary

Empire Dokha LLC has received 2.32 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.