This business is not BBB accredited.Additional Locations
Phone: (866) 641-2563 Fax: (303) 531-2095 PO Box 11597, Denver, CO 80211 View Additional Email Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Discount Mountain Software include:
- 38 complaint(s) filed against business
- Failure to respond to 36 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Discount Mountain Software include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||38|
Additional Complaint Information
BBB has identified a potential pattern of customer complaints. Specifically, customers allege delivery issues stating that the products they ordered were never received. Customers further allege customer service & product issues stating that their software will not operate once it is installed, and that the business will not respond to customer inquiries regarding the aforementioned issues. BBB contacted the business to address the complaint allegations however, there was no response.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Matt Lockwood, Owner
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview