This Business is not BBB Accredited
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On 03/27/2014 this company's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB and unresolved complaint(s).
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Dentures Online, Inc's rating include:
- 24 complaints filed against business
- Failure to respond to 22 complaints filed against business.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- Unauthorized use of BBB name or trademarks
BBB has identified multiple patterns of complaints against this business. Specifically, consumers allege the business fails to answer phone calls and respond to voicemails and emails. Consumers also allege the business fails to deliver denture kits ordered online through the business website and/or mail promised refunds within the promised time frame and by the date of the consumer filing the complaint. BBB requested a meeting with this business, but the business failed to respond.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||15|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||24|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Dentures Online, Inc
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Licensing, Bonding or Registration
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Contact InformationPrincipal: Mr. James Boyce Customer Contact: Rae Boyce
Internet Shopping, Dental Equipment & Supplies