BBB Accredited Business since
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Cloud 9 Living is America's leading experience gift company, offering unique and memorable experiences as gifts. Our mission is to forever change the world of gift giving by enhancing people's lives through memorable experiences.
We offer over 2,000 experiences throughout the U.S., ranging from racecar driving or city tours to romantic dinner cruises, zipline outings or flight lessons.
A BBB Accredited Business since
BBB has determined that Cloud 9 Living, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cloud 9 Living, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. John Augst, President Mr. Robert Augst
Method(s) of PaymentVisa, Mastercard, Discover, American Express, Paypal
Refund and Exchange Policy
Refund Policy: If you wish to return a Gift Certificate or Experience Certificate you purchased, you must do so within 30 days of your purchase. All refunds must be requested by the original purchaser and will be made only to the original purchaser in accordance with the original payment method. In other words, we can only issue a refund to the person who made the purchase and can only credit the original payment method used in the transaction. No refunds are allowed once an Experience is booked in accordance with booking requirements found at the Website.
Exchanges: Recipients may exchange unredeemed or redeemed but unbooked Experiences at any time free of charge. Booked Experiences must be exchanged in accordance with the posted cancellation policy found on the relevant Experience Detail page at the Website. Should the recipient choose to exchange for a more expensive Experience, he or she will simply need to pay the price difference. Should he or she exchange for a less expensive Experience, the remainder will constitute an unredeemed balance remaining on such Experience Certificate or Gift Certificate, which will be applied to the recipient’s account. Such unredeemed balances may only be redeemed toward future bookings of Experiences at the Website and are not redeemable for cash.