BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Cloud 9 Living, Inc

Phone: (303) 443-8777 Fax: (866) 524-1481 4999 Pearl East Cir Ste 102, Boulder, CO 80301 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Cloud 9 Living is America's leading experience gift company, offering unique and memorable experiences as gifts.  Our mission is to forever change the world of gift giving by enhancing people's lives through memorable experiences.

We offer over 2,000 experiences throughout the U.S., ranging from racecar driving or city tours to romantic dinner cruises, zipline outings or flight lessons.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cloud 9 Living, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Cloud 9 Living, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cloud 9 Living, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 18, 2007 Business started: 09/01/2005 in CO Business started locally: 09/01/2005 Business incorporated 09/01/2005 in FL
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Type of Entity


Business Management
Mr. John Augst, President Mr. Robert Augst
Contact Information
Principal: Mr. John Augst, President
Customer Contact: Mr. Robert Augst
Business Category

Internet Shopping

Method(s) of Payment
Visa, Mastercard, Discover, American Express, Paypal
Refund and Exchange Policy

Refund Policy:  If you wish to return a Gift Certificate or Experience Certificate you purchased, you must do so within 30 days of your purchase. All refunds must be requested by the original purchaser and will be made only to the original purchaser in accordance with the original payment method. In other words, we can only issue a refund to the person who made the purchase and can only credit the original payment method used in the transaction. No refunds are allowed once an Experience is booked in accordance with booking requirements found at the Website.

Exchanges:  Recipients may exchange unredeemed or redeemed but unbooked Experiences at any time free of charge. Booked Experiences must be exchanged in accordance with the posted cancellation policy found on the relevant Experience Detail page at the Website.  Should the recipient choose to exchange for a more expensive Experience, he or she will simply need to pay the price difference. Should he or she exchange for a less expensive Experience, the remainder will constitute an unredeemed balance remaining on such Experience Certificate or Gift Certificate, which will be applied to the recipient’s account. Such unredeemed balances may only be redeemed toward future bookings of Experiences at the Website and are not redeemable for cash.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.