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          Photobucket.com, Inc. has 1 locations, listed below.

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            Business ProfileforPhotobucket.com, Inc.

            Retail Photo Finishing

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints concerning, product, billing and customer service issues. Specifically, consumers allege that the business changed its terms without warning, preventing them from accessing their photos or using Photobucket.com services without paying an upfront fee of $399.00.  Consumers also allege that if they move forward with the “upgrade” to access their photos, there are no new features and some features have been removed. Consumers also allege that the business will not refund their money after consumers pay for the service and when they try to contact customer service the business is unresponsive. As of January 13, 2020, the business has not responded.  

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 19 Customer Reviews

            Customer Complaints

            34 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            10/12/2009
            Business Management
            • Mr. Stephen J Young, Sr. Director of Business and Legal Affairs
            • Mr. Marc Callipari, Registered Agent
            Contact Information

            Principal

            • Mr. Marc Callipari, Registered Agent
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            34 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/11/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Photobucket sent me several messages saying that my account was canceled and that I would need to pay to gain access to my photos. I did so. 3 days later I discovered a link on their help page stating that canceled accounts are eligible for 1 week free trial in order to download. I sent a message asking for a refund. They stated that I couldn't get one since it was more than 48 hours past subscription. I send a screenshot of the email showing that they didn't mention the free trial, and was still denied. I escalated to a supervisor and was still denied, saying they didn't have the power to refund and were not responsible for notifying people about the trial. I would like my $5.00 refunded and would like Photobucket to inform account holders of their options. I wonder how much money they have charged people for something they are offering for free?
            Read More

            Customer Reviews

            19 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Paula E

            02/09/2024

            I have been receiving multiple emails stating my account has been deactivated and photos will be lost. Had to pay $5 to reactivate and view what I had stored there. I had ZERO items stored in photobucket. Just a deceptive email to collect a monthly fee.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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