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BBB Accredited Business since

Viasat, Inc.

Phone: (866) 945-3258 Fax: (720) 493-6004 View Additional Phone Numbers 349 Inverness Dr S, Englewood, CO 80112 View Additional Email Addresses http://www.exede.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Viasat, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Viasat, Inc. include:

  • 1392 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1392 complaints closed with BBB in last 3 years | 379 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 358
Billing/Collection Issues 467
Delivery Issues 75
Guarantee/Warranty Issues 7
Problems with Product/Service 485
Total Closed Complaints 1392

Additional Complaint Information

ViaSat, the provider of Exede® and WildBlue® satellite internet, encourages consumers to contact ViaSat's designated Executive Escalations team at ViaSat's corporate office prior to filing a complaint through the Denver BBB. This Executive Escalations team may be reached via email at Executive.Escalations@ViaSat.com. ViaSat has committed to address these emails by providing consumers with a response within three business days. Please include the following in the email:

First and Last Name on the Account
Phone Number on the Account
City, State and Zip on the Account
Account Number (if possible)
Detailed Description of the Issue"

Customer Reviews Summary Read customer reviews

58 Customer Reviews on Viasat, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 56
Total Customer Reviews 58

Additional Information

BBB file opened: August 14, 2001 Business started: 05/18/1986 Business started locally: 05/18/1986 Business incorporated 05/20/1999 in DE
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:


To view the registration of a business with the Colorado Secretary of State click below:


Type of Entity


Business Management
Mr. Kevin Harkenrider, Senior Vice President Ms. Mary Cockshoot Mr. Jason Sophinas, Corporate Counsel
Contact Information
Principal: Mr. Kevin Harkenrider, Senior Vice President
Business Category

Internet Access Provider Satellite Communication - Common Carrier Television - Cable, CATV & Satellite

Industry Tips
Choosing an Internet Provider Internet Business Opportunity Advice

Customer Review Rating plus BBB Rating Summary

Viasat, Inc. has received 3.06 out of 5 stars based on 58 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.