BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Viasat, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Viasat, Inc. include:
- 1392 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||485|
|Total Closed Complaints||1392|
Additional Complaint Information
ViaSat, the provider of Exede® and WildBlue® satellite internet, encourages consumers to contact ViaSat's designated Executive Escalations team at ViaSat's corporate office prior to filing a complaint through the Denver BBB. This Executive Escalations team may be reached via email at Executive.Escalations@ViaSat.com. ViaSat has committed to address these emails by providing consumers with a response within three business days. Please include the following in the email:
First and Last Name on the Account
Phone Number on the Account
City, State and Zip on the Account
Account Number (if possible)
Detailed Description of the Issue"
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||58|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Kevin Harkenrider, Senior Vice President Ms. Mary Cockshoot Mr. Jason Sophinas, Corporate Counsel
Internet Access Provider Satellite Communication - Common Carrier Television - Cable, CATV & Satellite
Industry TipsChoosing an Internet Provider Internet Business Opportunity Advice
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview