BBB Accredited Business since 06/30/2006
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A BBB Accredited Business since 06/30/2006
BBB has determined that Bankrate Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Bankrate Insurance's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 200 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||84|
|Billing / Collection Issues||18|
|Problems with Product / Service||98|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||200|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Bankrate Insurance
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Incorporated: April 1991, CO
Contact InformationPrincipal: Mr. Jeff Grant (CEO)Mr. Brady Akers (Senior Member Services Administrator) Leslie Brown Ms. Valerie Duplantis Ms. Melissa Haley (HR Manager)Ms. Laura Nelson (VP of Operations & Call Center)Mr. Matt Rihtar (Vice President Business Development)
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