Business ProfileforUniversity Audi Lynnwood

I bought an Audi from University Audi Lynnwood in April 2022 and signed up for additional premium warranty protection because the sales manager (***************************) pushed us, which cost $ *****. I decided I did not need it as soon as I returned home and requested a cancelation less than a week after purchase. (Please note, I called them to cancel it the next day, and they told me I needed to come in person to make this cancellation even though I went in less than a week.) The manager said the request has been taken, and it will take 60 to 90 days for the refund to be posted back to my account (which will be reflected in my auto loan balance automatically). I followed up with the manager after 60 days back in June 2022, and he asked me to give it some time. I followed up, and the manager finally ghosted me in August 2022. He stopped responding to my emails, I could never get hold of him on the phone (he is always talking to someone or on vacation, etc), and I could never meet him. Besides this, whenever I call, I have to explain my entire situation to someone else working there, and they seem not even to care or bother because it's their manager's responsibility. After several months of follow-up, one of the people working there ( named *****, thankfully took responsibility for following up) said he would work on my case and contact me back. However, after 2 to 3 weeks, I am still awaiting a response. Whenever I called back, I couldn't get hold of him, and when I finally did, he said he was actively working and had no update. This is ****$ (a whole chunk of money). I am seeking help to escalate or move forward in this matter. I am a working mom with two kids and a busy schedule. It was so hard for me to constantly follow up during my work hours as the store hours of operations are 10 AM to 6 PM :( Except for the emails with the manager, which ended in August 2022, I kept emailing him, and he has yet to respond. I don't have any other proof because they were all phone conversations :(. I was going through a family situation all of 2023 with my fathers hospitalization, and I couldnt do anything on this follow-up. When I took this premium warranty protection, I was not told/disclosed that it would take 60 to 90 days for a refund. I could cancel anytime in 30 days and get a full refund. Since this was an additional ****$ on top of my existing loan amount, my interest rate bumped to a .25% increase. Despite this, they have taken forever, and there has yet to be progress.This is sheer cheating, zero customer obsession, and a massive chunk of money. My blood boils if I think of how well I was trapped, and my money is being eaten. I need full refund of **** back since I attempted to cancel this within a week of purchase, and I have the email of following up with the Audi manager and his lack of response.