This business is not BBB accredited.
Staybridge Suites DIA
Phone: (303) 574-0888 6951 Tower Rd, Denver, CO 80249
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Staybridge Suites DIA include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementMike Dominguez, Ops Manager Owner/Manager
THIS LOCATION IS NOT BBB ACCREDITED
6951 Tower Rd
Denver, CO 80249 (303) 574-0888 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Hotel charging me for a hotel room paid for on a company account. I have been staying at the Staybridge Suites for sometime now. I am an employee of Ames Construction and my company has a direct pay account with the hotel. When I initially started my stay at the hotel I gave them my credit card information to cover incidentals. Since then they have periodically been charging for my room stays which they should not. In some instance my bank account has been drafted over $1,000. I have repeatedly had to call in to correct this mistake. My main issue lies with them continuing to retain my credit card information. I have asked to delete all financial information regarding my stay with them and they refuse to as I have been charged again today.
Desired Settlement: I want them to delete all of my credit card information and bank information from their records.
Business Response: Business' Initial Response /* (1000, 5, 2013/06/17) */ We are so sorry for the trouble with your card. The credit card number is associated with your IHG Rewards or Priority Club card. We will contact you directly to see if you would like us to contact IHG to have that removed from your profile.