This business is not BBB accredited.
Phone: (303) 373-0638 12033 E 38th Ave, Denver, CO 80239
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Stay Inn include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Stay Inn include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementLee Doan, Owner Manager/Owner
THIS LOCATION IS NOT BBB ACCREDITED
12033 E 38th Ave
Denver, CO 80239 (303) 373-0638 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My partner and I, and other guests were attacked by bedbugs so i went to the Emergency room because she had an asthma attack & allergic reaction. We had been staying here for over 2.5 mobths but had used extra care when we first got there with extra covers and plastics on beds, but after the first incident of us being bit, we thought it was spider bites or mosquito bites. So we took them off. My wife went to the Er with bites on her face that made her eye swell shut and throat close. We didnt take much notice until the last few weeks when more bites were appearing on me, so finally we told the office that we were going to the emergency room because of being bitten. The ER told us we had a bad case of bed bug bites and my partner had an asthma attack because of having an allergic reaction. We were both bitten all over our bodies to which we took pictures. We missed out on 2 days of work due to getting sick from the bites. When we told the hotel office and owner he refused to want to wash our belongings or even move us to a different room or refund us any money. The employee even told the owner they need to wash our clothes and sheets to kill the bugs, and the owner only wanted to dry the items. Then would wash a few pieces the next morning, to which they declined to do so in the am. They moved us over to a different room which was more disgusting than the previous two rooms. We couldn't sleeo becuase of the fear of being in worse conditions. We told Steves wife (owner) this was unacceptable and want our money back, to which they declined. We packed our stuff and left the next morning, while taking our first load to the new hotel the staff removed our belongings and put it all back into the old bug fest room. We argued about where some of our pillows and towels had gone. We called the police to ask what they could do. Denver pd informed us there wasn't much they could do but talked to the front desk clerk martha about refunds. She declined giving us our entire weekly amount back and only gave us 120$ out of 265$ for the week. She said that due to US breaking the contract they wouldn't be giving anymore back to us. To which I replied the only reason we broke it was because of the infestation and it was Their fault that we had to leave early. She then stated the $120 we got back was for the 2 days of us staying there at $70 per nite. When if you break the original week down it was a little more then $37.48per night and they owed us for a remaing 5days. She changed the daily amount and said what we got back was what would be the remaining balance charged at that rate of 70$.
Desired Settlement: We would like to be reimbursed for the entire week of rent we paid which should be about $145.
|10/14/2013||Problems with Product/Service | Complaint Details Unavailable|