This business is not BBB accredited.

St. Julien Hotel and Spa

Phone: (720) 406-9696 Fax: (720) 406-9697 900 Walnut St, Boulder, CO 80302 http://www.stjulien.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for St. Julien Hotel and Spa include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for St. Julien Hotel and Spa include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on St. Julien Hotel and Spa
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 17, 2005 Business started: 03/05/1995 Business started locally: 03/05/1995
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Richard Barrett, Owner Ms. Karin Edwards, Director of Rooms Ms. Valerie Knorr, Director of Sales Ms. Joyce Piatt, Assistant General Mg
Contact Information
Principal: Mr. Richard Barrett, Owner
Customer Contact: Ms. Joyce Piatt, Assistant General Mg
Business Category

Hotels

Alternate Business Names
St. Julien Hotel Company, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    900 Walnut St

    Boulder, CO 80302

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/18/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Food and beverage servers are short-changing customers routinely. They return only paper money; not change. I purchased a beverage at the St Julien hotel bar, paid with cash, & the server brought the bills but not the change & walked off. Another bartender came around & I asked about my change, & he said, "it's only 19 cents, I'll give it to you if you want it." On another day that I was there, I was short-changed again. I then spoke on the phone with the hotel general manager & told him about it. I returned about 3 months later, which was a couple weeks ago, paid with cash, & was given back only the paper bills, being short-changed by 23 cents. After 3 incidents of being short-changed, it appears that short-changing is an accepted practice at this establishment, especially since the general manager did not do anything about it.

Desired Settlement: On the assumption that short-changing customers is non-lawful, I think the business should be contacted by the BBB or/and some authorities, to notify them that their business could be on probation, or closed for some period of time if one more incident of short-changing customers is reported. I did report this to the State fraud department, but they say that they do not take direct action, and suggested reporting to the BBB.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on St. Julien Hotel and Spa
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)