This business is not BBB accredited.
Phone: (303) 373-1616 Fax: (303) 373-5906 15900 E 40th Ave., Aurora, CO 80011 View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sleep Inn include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Regina Goad, General Manager
THIS LOCATION IS NOT BBB ACCREDITED
15900 E 40th Ave.
Aurora, CO 80011 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Hotel staff lost a package mailed to me containing a ski pass. They promised to refund me $360.00 to cover costs but never did and don't return calls. My family and I stayed at the Sleep Inn (now Econo Lodge) for one night on Feb. 14, 2014. I had a friend who worked at a ski resort overnight me a personalized ski pass ***** Pass) to the hotel for me. I received an email confirmation from UPS (tracking number ******XXXXXXXXXXXX) that it was delivered to the hotel on Feb. 14 at 10:58 AM, and signed for by *********** When I asked for my package later that night after my arrival, they could not find it. They said they would try to contact the woman who signed for it and have it for me the next morning. The next morning, they still could not find it. Because we had to leave (I had already wasted an hour waiting for them as they searched for my package) they finally contacted the manager, "******" who authorized a $360.00 refund on my credit card, which was the cost to purchase a new ski pass. To date (Feb. 27, 2014), I have NOT received the $360.00 refund, NOR have I received a phone call or email response from ******, even though I have called DAILY since Feb. 16, 2014. ****** is always "out," "busy," "unavailable," "running errands," or just "we don't know where he is or when he is coming in." No one at the hotel has helped me, no one knows of anyone else that can help me, and no one knows anything other than that I have to talk to ******, who refuses to call me back or respond to my emails (I have sent two, with copies of the receipt showing the alleged $36.00 refund). On an unrelated matter, we had reserved two rooms for our party of seven people. One room was under my name, and one was under my husband's name (***** ********* We were given two keys total, one key for each room, and were NOT told which room was under which name. Late on the evening of Feb. 14, I had gone grocery shopping and came back to the hotel to find that my husband had the key but was now in our room with our two daughters and was sleeping and not answering his cell phone. When I asked for a key to my room, showing the proper ID and my email showing my reservation at the hotel, they said they could not give me a key because that was not "my" room, that was my "husband's" room. When I explained that my husband and I were sharing that room and that "my" room had the other three people in it, also asleep, they simply kept stating that they could not help me. They offered to ring the room for me, to wake up my husband, but that would obviously wake my daughters as well, something I did NOT want to do. After going back and forth about 20 minutes, I finally asked if she (the manager on duty) could let me in the room herself. "Oh, sure," she said. And she took me upstairs and just unlocked the door and let me go in my room. One- if I was not given a key because of "guest safety and policy" then why in the world would she then just let me in to the room??? Two- why didn't she just let me in the room in the first place??? I am BEYOND frustrated with Econo Lodge, George, and everyone that works there.
Desired Settlement: I want my $360.00 refunded ASAP as promised. I would also appreciate two night's stay (or more!) as acknowledgement of how horribly my stay went. Of course, I would NOT use any free rooms at that hotel. Thank you for your assistance! ****** ****
Business Response: Final Consumer Response /* (2000, 7, 2014/03/11) */ I received a refund via money order on 3/10/14, so I consider my complaint handled. However, I will never stay at a Choice Hotel- especially this Econo Lodge- again. Thank you.