This business is not BBB accredited.
Shepherds Motel LLCAdditional Locations
Phone: (303) 388-0894 1525 Valentia St, Denver, CO 80220
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Shepherds Motel LLC include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Shepherds Motel LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementOrlando Martinez, Registered Agent
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Please see attached docs.
Business Response: Initial Business Response /* (1000, 6, 2013/09/27) */ We are not aware of the complaint that this tenant is claiming on this case. The tenant rented a unit from us at the Orlando Apartments as an annex to the Shepherds Motel on a weekly basis and she failed to pay for a week of rent and failed to communicate with our office. We asked her to vacate and when we went to the unit there were no personal items in it. We cleaned the unit under the assumption that she vacated and failed to return the key to us as many do. She returned the following day and entered the unit to find it had been rented to a new tenant. Ms. ******* had also applied for the unit and on her application she listed that she has Section 8. Upon verifying her information, we came to find out that this was not true and that she had been denied Section 8 and would not be eligible for the program for 3 months. This was according to Ms. *******. There are no refunds offered on rental application fees, especially when the denial is due to inaccurate of false information. Ms. ******* came into the Shepherds Motel office seeking shelter and had 200.00 to pay for it. It was explained to her that she had a balance due for the week in which she did not pay for at the Orlando Apts. and that the 200.00 was not sufficient for shelter for the remainder of September. The Office Manager - ******* ******** figured out a temporary solution where Ms. ******* was able to stay the night at the Shepherds in room 22 and was instructed to come down the following morning to discuss possible options available to her. We ran her card for an additional 30.00 and gave her a room for the night. The next morning she came down and we explained to her that we would make an exception on our pricing and that if she was able to come up with an additional 265.00 that we would back date the room charges and offered her a discounted rate that would cover her until the 1st of October at which point our normal monthly rate of 670.00 would apply. When we rented her room 22, she came down to the office stating how nice the room is and how she wanted to stay in that room long term. Then she came down the following day requesting that we wash the curtains and that there was an issue with the cleanliness of the room and we sent our cleaning staff to her room to address the issues. She did point out the corner of the bed and we showed that there are no bugs. So we are not sure why this is coming up when we have gone above and beyond to try to not only accommodate Ms. *******, but we have been very helpful in offering to aid her in her shelter needs. Final Consumer Response /* (3000, 8, 2013/10/09) */ (Consumer called on phone and BBB took down the consumer rebuttal to the business response. JS) There are still bugs in the mattress. I am asking for a replacement mattress. The rent for the room is also changing. I was paying $270 for one night. Then they charged me $250 for the next night. On September 30th they me $250 for one night. The receptionist in the office stated that they do not charge $250 for one night. October 1st they charged me $160 for one night. October 8th they charged me $199 for one night. I would like my rent to be explained to me and why the dollar amounts keep changing.