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Consumer Complaints

This Business is not BBB Accredited

Quality Inn- Denver East

Phone: (303) 371-5640

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
05/05/2015Problems with Product / Service | Read Complaint Details
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Complaint
I purchase a room on march 21 for a friend Juan Jenkins and on March 23 and 24 my credit card twice for 79.18 and return check fee 35.00 a piece
I have been calling the hotel about this matter and asking to speak to the manager. I been told since Monday he not in call at 7 to 3 call at that time informed to call back that night or tomorrow.I have been call since Monday and no return call back

Desired Settlement
None

Business Response
Dear **** ********:

Thank you for your most recent inquiry regarding the Quality Inn in Denver, Colorado. I'm writing from the Customer Relations Executive Desk for ****** ****** ************* in regards to your BBB complaint.

Our goal is to make every reasonable attempt to adequately address all matters of concern raised by our guests, in a timely and forthright manner. We have reviewed our records and they indicate that this hotel has acknowledged your concerns. ****** ****** ************* considers the hotel's decision to be final.

We apologize for any frustration this may have caused and would like to thank you for raising your concerns with us. We look forward to serving your future lodging needs.

Sincerely,




****** *******
Executive Customer Relations Coordinator 6811 E Mayo Blvd, Suite 100 Phoenix, AZ XXXXX
Office: ************ Fax: ************
**************@choicehotels.com


________________________________________





CC: CO172 XXXXXXX

07/09/2013Problems with Product / Service

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.